Global Relationship Manager

Job Description

Ready to build the future with AI?

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At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

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If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

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Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

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Global Relationship Manager, CPG and Retail

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Location: New York Tri-state

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Role Overview

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This role is responsible for strengthening and expanding Genpact's relationship with a strategic CPG and Retail clients through a deep understanding of the client's business priorities, growth agenda, and transformation objectives. The incumbent will build and manage executive relationships across existing and new buying centers, while driving growth through consulting, technology, data, AI, and managed services opportunities.

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This position is dedicated to a strategic account within the CPG and Retail US portfolio and carries accountability for account growth, client satisfaction, and long-term partnership development.

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Responsibilities

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• Drive profitable growth within the account through strategic relationship management, executive engagement, and expansion of existing opportunities. The incumbent will be responsible for delivering an annual bookings target of ~USD 25M
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• Build and execute a multi-year growth strategy for the account, including account plans, transformation roadmaps, and stakeholder engagement strategies.
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• Lead account planning and growth initiatives while understanding the commercial, operational, and financial levers that drive account performance.
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• Develop and maintain strong relationships with executive stakeholders, positioning Genpact as a trusted advisor.
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• Identify and pursue opportunities across consulting, digital, data, AI, analytics, and managed services offerings.
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• Understand the marketplace and competitive landscape, leveraging market intelligence to support business development and proposal strategies.
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• Proactively uncover opportunities to create value for the client and align the appropriate Genpact teams to pursue them.
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• Build and govern effective communication and engagement mechanisms between the client and Genpact to drive transparency, partnership, and alignment.
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• Expand Genpact's footprint by developing relationships across existing and new buying centers.
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• Drive client satisfaction and act on feedback to strengthen the partnership and increase executive sponsorship.
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• Advise business stakeholders on transformation opportunities enabled by technology, digital, data, and AI solutions.
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• Lead commercial discussions and negotiations, ensuring outcomes that deliver value to both the client and Genpact.
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• Develop innovative commercial constructs aligned to client business objectives and outcomes.
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• Provide insights into client financials and partner with delivery and operating teams to drive growth and profitability.
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• Collaborate with Finance, Solutioning, and RFP/RFI teams to create differentiated and competitive proposals.
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• Partner closely with onshore and offshore delivery teams to ensure successful execution and customer outcomes.
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Minimum Qualifications

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• Experience working in or serving CPG and Retail clients
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• Strong understanding of the CPG and Retail landscape and market dynamics.
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• Proven success managing senior executive relationships within large enterprise organizations.
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• Demonstrated experience leading and closing complex, strategic deals.
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• Significant CPG and Retail industry expertise.
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• Strong commercial and financial acumen.
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• Prior consulting experience.
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• Bachelor's degree in Business, Technology, Analytics, or a related field. MBA preferred.
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• Proven track record of growing strategic accounts and expanding relationships across multiple buying centers.
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• Experience influencing CXO-level stakeholders and driving measurable business outcomes.
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Preferred Skills

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• Thrives in ambiguity and adapts quickly to changing business priorities.
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• Builds effective relationships across diverse stakeholder groups.
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• Demonstrates strong accountability and ownership.
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• Consistently delivers on commitments and builds trust through reliable execution.
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• Communicates effectively with executive and operational audiences.
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• Recognized as a trusted advisor by clients and internal stakeholders.
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• Operates with speed, urgency, and a strong focus on outcomes.
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• Highly competitive, growth-oriented, and motivated by delivering client value.
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Why join Genpact?

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• Lead AI-first transformation – Build and scale AI solutions that redefine industries
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• Make an impact – Drive change for global enterprises and solve business challenges that matter
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• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
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• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
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• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
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• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

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Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.