Customer Service Representative - Ocean Imports

• Serve as a primary point of contact for customers throughout the ocean import process.
• Issue arrival notices to customers and designated customs brokers.
• Review shipment information, including vessel schedules, estimated arrival dates (ETA), ports of discharge (POD), purchase order (PO), and delivery details.
• Monitor shipment status and provide timely updates to customers and internal teams.
• Coordinate with trucking companies, ocean carriers, terminals, and customs brokers to support the timely movement of freight.
• Issue delivery orders and assist with scheduling deliveries.
• Track shipments, container availability, cargo deliveries, and empty container returns.
• Update shipment information and maintain accurate records in the transportation management system.
• Help resolve shipment issues by working with customers and logistics partners.
• Ensure all documentation is complete, accurate, and processed according to company procedures.
• Support the team with additional operational and customer service responsibilities as needed.

• Customer service, administrative, logistics, or supply chain experience preferred but not required.
• Interest in international logistics, freight forwarding, supply chain, or transportation.
• Strong communication and interpersonal skills with a customer-first mindset.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and willingness to learn.
• Comfortable using Microsoft Office and learning new software systems.
• Ability to work independently while collaborating effectively with a team.
• Associate's or Bachelor's degree in Business, Supply Chain, Logistics, or a related field is a plus but not required.

• Competitive salary based on experience
• Medical, dental, and vision insurance with company cost-sharing
• Health Savings Account (HSA) with company contribution
• Medical Bridge Program
• Flexible Spending Accounts (Medical and Dependent Care)
• Company-paid short-term disability, long-term disability, life insurance, and AD&D coverage
• 401(k) with generous company match
• Generous paid time off
• Employee Assistance Program
• Employee Recognition Program
• $500 annual charitable giving benefit through our Giveback Program

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