Senior Program Manager (SPM) - Technical Operations

About Diversified:

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

What to Expect:

At Diversified, you'll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you're ready to grow, create, and make an impact, Diversified is the place to do it.

Create the Unforgettable. Define It.

At Diversified, our most complex and strategic initiatives require leadership that operates at the highest level of execution and influence.

We are looking for a Senior Program Manager (SPM) to lead enterprise-level programs that span multiple regions, teams, and disciplines. This role represents the highest level of delivery leadership within Technical Operations and is responsible for shaping how our most critical work is executed.

You will operate at the intersection of strategy and execution, ensuring that large-scale programs are delivered with consistency, precision, and accountability. You will establish program governance, define execution frameworks, and drive alignment across Project Managers, Engineering, Fabrication, Field Services, and Operations.

You will maintain full visibility into program performance, ensuring that all projects within the program are aligned, risks are managed, and outcomes are achieved. You will lead program-level cadence with both internal leadership and clients, ensuring transparency and confidence at every stage.

Financial ownership at this level is comprehensive. You will oversee program-level forecasting, margin strategy, and risk mitigation, ensuring that large-scale initiatives are delivered successfully and profitably.

You will serve as a senior partner to executive stakeholders, both internally and externally, influencing decision-making and helping shape long-term strategy. This role requires the ability to operate with authority, clarity, and confidence in high-visibility environments.

What sets this role apart

You are responsible for defining how delivery operates at scale across the organization. Your decisions influence performance across regions, teams, and major client relationships.

What we're looking for

• Elite experience leading enterprise-level programs

• Executive presence with the ability to influence senior stakeholders

• Deep financial, operational, and strategic expertise

• Ability to lead across regions, functions, and complex environments

• Proven track record of delivering high-impact, high-visibility work

At Diversified, we don't just deliver projects or programs. We define how they are executed. If you are ready to lead at the highest level, we want to hear from you.

Required Qualifications & Experience:

• Minimum 15+ years of progressive project, program, or enterprise delivery leadership experience.
• Demonstrated success leading multi-program, multi-region, or global delivery environments.
• Proven experience in account-level and enterprise-level governance roles.
• Prior experience as a Program Manager required.
• Strong preference for AV, broadcast, media, or enterprise technology experience.
• Proven ability to operate at executive and strategic levels under high-pressure conditions.
• Exceptional leadership, communication, and organizational capability.

Technical & Professional Competencies

• Expert-level program and portfolio management.
• Advanced financial modeling, forecasting, and margin management.
• Deep understanding of AV, broadcast, and media ecosystems.
• Strong contractual and governance acumen.
• Executive-level communication and stakeholder management.

Education & Certifications

• Bachelor's degree or equivalent professional experience required (technical or business discipline preferred).
• PMP certification required.
• PgMP or equivalent advanced certification strongly preferred.
• Executive leadership or program governance training preferred.

Performance Metrics

• Successful delivery of enterprise-scale programs and accounts aligned with strategic and financial objectives.
• Accuracy and reliability of multi-program financial forecasting.
• Customer satisfaction and retention at the executive level.
• Consistency of delivery standards across programs and regions.
• Effectiveness in developing Program Managers and scaling leadership.
• Reduction of enterprise-level risks, conflicts, and escalations.
• Alignment of delivery execution with strategic business objectives.

Physical & Work Environment Requirements

• Ability to travel nationally and internationally as required.
• Ability to work across multiple regions and time zones.
• Ability to operate in construction, client, and executive environments.

What We Offer:

We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:

• Multiple medical plan options to fit you and your family's needs
  • HSA & HRA company contributions
• Dental coverage, including orthodontic benefits, and vision plans
  Company-paid benefits
  • Basic Life, AD&D
  • Short-Term and Long-Term Disability insurance
  • Employee Assistance Program (EAP)
• Generous paid time off - 3 weeks PTO plus company holidays and floating holidays
• 401k with company match
• Paid maternity leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
• Commuter benefits
• And much more