Fleet Customer Success Manager

ABOUT SLATE

At Slate were building safe reliable vehicles that people can afford personalize and loveand doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate because people should have control over how their trucks look feel and represent them.

WHO WE ARE LOOKING FOR

Slate is looking for a Fleet Customer Success Manager to build and lead Slates fleet CS function from the ground up. Reporting to the Head of Fleet Sales this role owns the customer experience from first vehicle demo through delivery and ongoing account health across Slates commercial government and small business fleet customers. The ideal candidate combines deep B2B customer success or fleet operations experience with the builder instinct to design the processes playbooks and partnerships that dont yet exist and the relationship skills to make fleet managers trust Slate before during and after their first purchase.

WHAT YOU GET TO DO

• Design the fleet onboarding framework pilot success playbook and account health model that will govern fleet CS operations across multiple verticals.
• Define the working model with Retail CS shared infrastructure escalation pathways and the boundary between fleet-specific and generalist support.
• Support loaner vehicle pilot programs jointly with Sales by establishing demo success plans which establish KPIs track pilot engagement/performance and define issue resolution pathways in real time.
• Own the first 90 days post-purchase for every fleet account charging infrastructure coordination vehicle upfitting fleet management system integration driver orientation support and delivery logistics.
• Run structured 30-day 60-day and 90-day post-delivery check-ins document what is working what is not and what you are doing about it.
• Be the single point of contact for new fleet accounts during activation a named person who picks up not a ticket queue.
• Own issue escalation end-to-end: triage internal coordination across product and operations and honest customer communication with clear timelines.
• Maintain a proactive check-in cadence with every active fleet account jointly with Sales regular health reviews and renewal conversations that happen on your schedule. Identify expansion signals accounts growing their fleet new use cases locations adding vehicles and route them to Sales with context.
• Represent the voice of the fleet customer internally bring field patterns friction points and product feedback into product operations and sales conversations.

WHAT YOU BRING TO THE TEAM

• Bachelors degree in Business Administration Supply Chain Management Operations Finance Data Analytics or equivalent is preferred. While a degree is preferred we value hands-on experience and a proven track record of success as a suitable substitute and encourage candidates to apply who can demonstrate relevant and commensurate professional experience.
• 8 years in B2B customer success enterprise account management or fleet / commercial vehicle operations including experience owning retention and expansion outcomes not just satisfaction scores.
• 2 years of previous manager experience in a Customer Success capacity.
• Track record of building a CS function onboarding program or customer success practice that did not exist before you arrived.
• Experience managing complex business relationships with fleet managers operations directors and vehicle operators across multi-stakeholder accounts.
• Familiarity with fleet operations concepts vehicle lifecycle TCO analysis fleet management platforms (Samsara Geotab or similar) is strongly preferred; automotive commercial equipment or logistics backgrounds transfer well.
• EV knowledge or genuine enthusiasm for the commercial EV transition; you can walk a skeptical fleet manager through charging infrastructure range planning and total cost of ownership in plain language.
• Clear communicator in writing and in person your check-in emails are useful your escalation summaries are crisp and your internal updates are things people actually read.
• Organized and systematic; you manage a growing portfolio of accounts without letting anything fall through and build processes simple enough for a future team to run.
• Comfortable in a fast-paced growth-stage environment where tools and processes are still being built rather than maintained.
• Proficiency using Microsoft Office (Outlook Teams Word Excel PowerPoint).

PHYSICAL REQUIREMENTS

• Must have the ability to travel (up to 25%) to fleet customer sites vehicle delivery events and Slate company meetings. There will be higher travel frequency during the December 2026 loaner launch and early 2027 delivery period.
• Must have the ability to lift up to 35 pounds.
• Must have the ability to stand walk and perform repetitive tasks for extended periods.

SALARY RANGE

The compensationfor this position is the range Slate reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions including job-related knowledge; skillset; experience education and training; certifications; work location; and other relevant business and organizational factors.

Annual Base Pay Range: $89517to$158813USD

ADDITIONAL COMPENSATION AND BENEFITS

Slate offers a wide range of competitive benefits including medical dental vision life insurance disability insurance vacation and 401k. The successful candidate may also be eligible to participate in the equity program and/or a discretionary annual incentive program subject to the rules governing such programs.

WORK AUTHORIZATION REQUIREMENT

Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa sponsorship at this time.

WHY JOIN TEAM SLATE

At Slate were fueled by grit determination and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence innovation and mutual respect and is motivated by shared principles.

• Safety First

• Delight Customers

• One Team

• Relentless Improvement

• Fast Frugal and Scrappy

• Respectful Collaboration

• Positive Legacy

WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE.

Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status marital status parental status cultural background organizational level work styles tenure and life experiences. Or for any other reason.

Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at

Required Experience:

IC