Shelter Program Coordinator - Part Time

The Program Coordinator will assist with the shelter program which provides accommodations for adults experiencing homelessness and are often times struggling with substance abuse, trauma, physical or mental health. The Coordinator is responsible for ensuring a safe, caring environment. Working with the Community Partnership Administrator and other service providers, the Shelter Coordinator will assist with basic operations of access to mail, laundry, showers, computers, and other basic services. This position involves on-site shift hours that may vary, working 19 hours or less per week. The hiring range for this position is $19.76 – $22.88 per hour, depending on qualifications and experience. Position will remain open until filled. ESSENTIAL JOB FUNCTIONS Deliver onsite operations of the shelter program and/or alternate temporary accommodations. This includes access to basic services such as showers, restrooms, laundry, lockers, mail, and computers. Provide direction and oversight of shelter volunteers. Provide services consistent with our values, ensuring clients are treated with respect and dignity. Assure the completion of proper daily opening and closing procedures. Maintain a safe, controlled environment. Oversee execution of all COVID-19 protocols, including guidance and support to shelter volunteers, as needed. Work with the Shelter Manager, volunteers, and partners such as the onsite security team to observe and respond to member behaviors accordingly. Respond to emergencies and coordinate crisis intervention as needed. Provide progress reports to the Shelter Manager, including client attendance and incident logs. Enter data into the Homeless Management Information System (HMIS). Liaise with partnering agencies and safety/security personnel on site to ensure all policies and procedures are followed. OTHER JOB FUNCTIONS Provide input to the Community Partnership Office and Shelter Manager in updating processes and procedures for delivery of program services as necessary. Assist the Shelter Manager in participating in collaborative community meetings, networking, and providing brainstorming solutions related to sheltering the homeless community. JOB QUALIFICATIONS Knowledge, Skills and Abilities Excellent interpersonal skills Teamwork and leadership abilities Ability to be on-call for, and respond to, emergencies, including outside of standard business hours Comfort relating to and working with many kinds of people Familiarity with people experiencing homelessness or similar situations Ability to remain calm, tactful, and thoughtful under pressure Excellent conflict resolution skills Core Competencies Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness Job Specific Competencies Conflict Resolution; Problem Solving; Initiative Education and Experience High school diploma or general education degree (GED); and a minimum of 6 months of related experience and/or training, with one‑year experience preferred. An equivalent combination of education and/or experience may substitute for the education or experience requirement on a year‑for‑year basis. Ability to remain calm and respond appropriately in crisis situations, using the Trauma‑Informed Care model of service delivery. Working Environment / Physical Activities While performing the duties of this job, the employee is regularly required to stand and walk for several hours at a time. This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Benefits Non‑Benefit Eligible Benefits Package Includes: Retirement – 457 employee‑funded plan Medical Leave – Up to 48 hours accrued. Accrue 1 hour of leave per 30 hours worked Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. A criminal history background check will be obtained pre‑employment. The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E‑Verify. In accordance with E‑Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. #J-18808-Ljbffr