Ground Service Agent

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary The Ground Service Agent works in a fast-paced environment performing activities related to working on the airport ramp and keeping flights running smoothly and safely. Key Duties Load and offload luggage and cargo, transporting to various airport locations. Distribute all paperwork to flight crews including fuel slips, load plans, cargo manifests and flight releases. Marshals and pushes back aircraft. Prepares weight and balance forms and ensures load integrity by inputting accurate commodity codes and weights into a data entry system. Service aircraft as necessary to include lavatory, potable water, aircraft grooming, deicing and security searches. Operates and/or drives multiple types of equipment, such as belt-loaders, tugs, air-start units, bag carts, lavatory carts and deice trucks. Execute aircraft tow operations if required. Performs other duties as assigned. Day in the Life For a preview of a day in the life of a Horizon Ground Service Agent, view the video below. If you are unable to view the video click here. Job-Specific Experience, Education & Skills Required Strong written and verbal communication skills. Ability to juggle multiple tasks in a fast-paced environment. Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia. Ability to consistently lift 50 pounds. Must be able to stand for long periods of time. Must be able to bend, stoop, squat, reach and grasp. Ability to perform basic mathematics. Ability to work a flexible schedule including nights, weekends and holidays. Ability to participate in paid training that may require overnight travel. Ability to obtain USPS Mail Handling Certification. Ability to obtain airport security clearance. Ability to communicate in English, high school diploma or equivalent, minimum age of 18, and authorization to work in the U.S. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Starting Rate USD $19.92 / Hr. Total Rewards Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well‑being programs including medical, dental and vision benefits Generous 401k match program Annual bonus plans Generous holiday and paid time off Airport SIDA Badge Requirements Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. Implementation Steps Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories. Ensure that employment decisions are based only on valid job requirements. Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post‑offer and/or pre‑employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety‑sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. Other Information FLSA Status: Non‑Exempt Employment Type: Full‑Time Regular/Temporary: Regular Requisition Type: Frontline Location: Santa Rosa, CA - Airport Featured Job: 0 A:: Y - T1 #J-18808-Ljbffr