Claims Representative I - APD

Claims Representative I - APD

Job Category: Claims

Requisition Number: CLAIM002273

Posted: May 5, 2026

Full-Time

Remote

Remote, USA

Description

The Claims Representative I position is an entry-level position responsible for investigating, evaluating, and settling auto physical damage claims within an assigned territory. This position is responsible for conducting timely and thorough investigations, verifies applicable coverages, analyzes potential exposure and deductible, estimates damages and evaluates for reserve and settlement, and brings claims to a resolution in accordance with claims best practices.

The Claims Representative I position demonstrates a strong desire to learn and grow, promotes a positive work environment, and buys into a strong service mentality to both internal and external customers. This position requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently and effectively.

Responsibilities

• Review new claims assignment to determine the nature and severity of the claim and action required.
• Review and interpret applicable policy coverages. If coverage issues are present review with leader or mentor for proper course of action.
• Make prompt, meaningful contact with insureds, claimants, witnesses and other parties of interest.
• Obtain claims related documents as necessary that may include police reports, damage estimates, photos, receipts, rental invoices, and total loss documents
• Conduct a timely and thorough investigation to identify risks/exposures and damages through securing recorded statements, compile and review investigation reports and securing and reviewing other evidence where the investigation leads you and in accordance with claims best practices.
• Utilize established vendors when applicable to assist with damage evaluation
• Evaluate damages and recommend reserves per reserve timeliness and accuracy guidelines.
• Auto physical damage will include both repairable vehicle and vehicles that are total losses
• Document all file activity through detailed file notes and prepare reports for the claim file per claims best practice guidelines.
• Determine and communicate coverage and liability decisions with all relevant parties.
• Inform underwriting when increased hazards or unusual circumstances exist concerning a risk/policy exposure.
• Resolution of claims through effectively negotiating, settling and/or denial.
• Actively identify subrogation potential and posture claim for successful subrogation recovery.
• Foster and maintain relationships with underwriting, risk control, marketing and the independent agency force.
• Recognize and promptly address bodily injury claims and litigation potential and promptly inform your supervisor or mentor.
• Participate in continuing educational programs and other educational opportunities to develop knowledge and skill.
• Required hours: 7:30-4PM CST / 8 – 4:30PM CST

Qualifications

Education:

• High school diploma.
• 4-year degree preferred.

Certifications/Designations:

• Within 2 years of hire, must begin working toward AIC and other designations deemed appropriate by supervisor
• Meet the appropriate state licensing laws required to handle claims.

Experience:

• 3+ years in commercial insurance.

Working Conditions:

• General office environment.

Pay Transparency Statement

UFG Insurance is committed to fair and equitable compensation practices. The base salary range for this position is $51,000 - $65,000 annually, which represents the typical range for new hires in this role. Individual pay within this range will be determined based on a variety of factors, including relevant experience, education, certifications, skills, internal equity, geography and market data.

In addition to base salary, UFG Insurance offers a comprehensive total rewards package that includes:

• Annual incentive compensation
• Medical, dental, vision & life insurance
• Accident, critical Illness & short-term disability insurance
• Retirement plans with employer contributions
• Generous time-off program
• Programs designed to support the employee well-being and financial security.

This pay range disclosure is provided in accordance with applicable state and local pay transparency laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.