Patient Schegistrar - Medical Call Center - Days

Patient Schegistrar - Medical Call Center - Days page is loaded## Patient Schegistrar - Medical Call Center - Dayslocations: Richmond, VAtime type: Full timeposted on: Posted Todayjob requisition id: R38651Daytime hours are flexible Monday - Friday between the hours of 7:45 a.m - 5:00 p.mAt the VCU Health Patient Appointment Center, we handle all front-end scheduling and registration processes for all ambulatory patient volumes at VCU Health. This is a phone-based customer service position. Terms and conditions apply.The Schegistrar schedules, registers, verifies pre-authorization and referrals are on file, confirms and maintains patient diagnostic appointments, surgeries and/or medical consultations for VCUHS.The Schegistrar accurately obtains required information for hospital and physician records, governmental requirements, billing and third-party payer needs. This position also provides courteous and efficient services to patients and accurately documents/verifies patient pre-registration information in a professional and timely manner with the care team.Licensure, Certification, or Registration Requirements for Hire: N/ALicensure, Certification, or Registration Requirements for continued employment: N/AExperience REQUIRED:Strong customer service skills and patients/customer centered focus in positive manner in all situationsExperience PREFERRED:Minimum of two (2) years previous experience with third party medical insurance, HMO and managed care Previous experience with CPT and ICD-10 coding Work experience using GE/IDX, CernerEducation/training REQUIRED: (Note: work experience may be considered in lieu of credentials not required by law with HR approval.Work experience must be specific to role) High School Diploma or EquivalentEducation/training PREFERRED:Associate Degree in Business Management or closely related field from an accredited programPost high school education in healthcare or medical billing courseworkIndependent action(s) required:Assist VCUHS Patient Revenue Cycle Department with obtaining maximum and timely reimbursementProvides patients with appropriate information regarding VCUHS policy and procedures, and directs them to appropriate nursing units or ancillary service locations.Supervisory responsibilities (if applicable): N/AAdditional position requirements:May be required to work hours past normal shift hours, as necessary, to resolve backlog or to contact patients for registration dataAge Specific groups served: AllPhysical Requirements (includes use of assistance devices as appropriate):Physical: Lifting less than 20 lbs. Activities: Prolonged sitting, Reaching (overhead, extensive, repetitive), Repetitive motionOther: Prolonged Keyboard UsageMental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinkingOther: Concentrate/FocusEmotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent changeDaysEEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4. #J-18808-Ljbffr Virginia Commonwealth University Health