Retail Store Manager

Retail Store Manager, Sandro, Houston Galleria Houston, Texas, United States Location: Houston Galleria, Houston, Texas About SMCP: SMCP is a global fashion house with brands Sandro and Maje, operating in over 47 countries and dedicated to accessible luxury, sustainability, and an inclusive culture. What You’ll Do: Leadership & Team Development Lead with vision by fostering a high‑performing, positive team culture that drives engagement, collaboration, and retention. Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization. Customer Experience & Brand Representation Act as the ultimate brand ambassador, inspiring your team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand’s identity. Lead clienteling initiatives by building meaningful, lasting relationships that elevate the in‑store experience and drive customer loyalty. Drive key performance indicators (KPIs), including commercial target achievement, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortages. Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations. Operational Excellence & Efficiency Ensure seamless operations across front and back‑of‑house, managing processes with precision and attention to detail to optimize store efficiency. Oversee and participate in daily operational tasks, ensuring compliance with company standards and fostering a smooth, organized workflow. Business Strategy & Corporate Collaboration Leverage resources provided by corporate partners, serving as a key liaison between headquarters and the boutique to align strategies and maximize business success. Implement corporate initiatives effectively, adapting them to meet the specific needs of your team and store while driving overall performance. Who You Are 2–3+ years of prior supervisory experience, preferably in luxury retail management. Prior experience managing in a commission environment is a plus. Prior merchandising experience. A natural leader with strong coaching, communication, and people‑development skills. Passionate about client relationships and creating a high‑touch, personalized shopping experience. Results‑driven and strategic in decision‑making, with a focus on achieving KPIs. A strong recruiter who attracts top talent to build a high‑performing team. Achievement of talent‑acquisition targets, including open‑to‑hire percentage and hiring speed. Achievement of staff‑turnover goals. Highly organized, adaptable, and solutions‑oriented in managing store operations. A brand ambassador who embodies SMCP’s core values and vision for modern luxury. Flexible availability, including evenings, weekends, and holidays. Fully versed in front and back‑of‑house operations. Benefits Comprehensive health, dental, life, and disability coverage; employer‑matched 401(k) with immediate 100% vesting; paid time off including vacation, holidays, sick time, and personal days; paid parental leave; pet benefits; employee assistance program; MAVEN family‑planning support; 50% shopping discount and seasonal wardrobe offering; cell phone contribution. Ready to lead with confidence and style? Apply today and become part of the SMCP dream team. #J-18808-Ljbffr