Pediatric Care Coordinator & Triage Nurse

Department : Pediatrics
Reports To : Director of Pediatrics
Work Location : Onsite
Position Type : Part-Time


Position Summary

The Pediatric Care Coordinator & Triage Nurse plays a critical role in supporting pediatric providers by delivering safe, timely clinical triage services and coordinating patient care across the continuum. This position serves as a key liaison between providers, patients, families, and external care partners to ensure efficient communication, accurate documentation, and a high-quality patient experience.


This role is responsible for assessing patient symptoms via phone and electronic communication, coordinating follow-up care, managing clinical documentation workflows, and supporting continuity of care initiatives. By centralizing triage and coordination activities, this position enables providers to focus on direct patient care while ensuring patients and families receive timely clinical guidance and support.


Essential Functions & Responsibilities

Clinical Triage & Patient Communication

• Perform telephone triage for pediatric patients utilizing established clinical protocols, evidence-based guidelines, and nursing judgment

• Assess patient symptoms and determine appropriate level of care including:

• • Home care guidance

• • Scheduling of office visits

• • Urgent care referral

• • Emergency escalation

• Provide clear, compassionate, and accurate guidance to parents and caregivers

• Identify and escalate high-risk or complex clinical concerns to providers in a timely manner

• Document all patient interactions accurately and thoroughly within the electronic medical record (EMR)

• Ensure documentation supports continuity of care and meets clinical compliance standards

• Support patient education related to treatment plans, medications, and follow-up care instructions

Care Coordination

• Coordinate referrals, diagnostic services, specialist appointments, and follow-up care

• Track and manage care plans for patients with chronic, complex, or ongoing medical needs

• Support preventative care initiatives and outreach efforts

• Serve as a liaison between families, providers, specialists, and external care teams

• Assist with care gap closure initiatives and population health outreach efforts

• Monitor and support completion of ordered labs, imaging, and specialty consultation

Clinical Administrative Support

• Manage completion and processing of school, camp, sports physical, medication authorization, and other clinical forms

• Ensure accuracy, completeness, and timely turnaround of all clinical documentation requests

• Coordinate provider review and signature of required documentation

• Maintain organized workflows for incoming clinical requests, records, and patient documentation

• Support provider message management to ensure timely response to patient communications

Operational & Workflow Support

• Partner with Front Office, Medical Assistants, and Call Center teams to ensure proper routing of clinical patient concerns

• Assist in maintaining efficient workflows for patient messaging, triage requests, and follow-up care coordination

• Identify workflow inefficiencies and recommend process improvements to improve patient experience and provider efficiency

• Support implementation of clinical initiatives and process improvements across the pediatric department

• Maintain confidentiality and compliance with HIPAA and organizational policies

Qualifications

Required

• Active Registered Nurse (RN) license or Licensed Practical Nurse (LPN) license in good standing will be considered

• Minimum 2 years of pediatric or family medicine

• Demonstrated experience performing clinical triage or patient care coordination

• Strong clinical assessment and critical thinking skills

• Experience working within an Electronic Medical Record (EMR) system

• Strong organizational and time management skills

• Excellent written and verbal communication skills

Preferred

• Pediatric triage experience in outpatient or call-center environment

• Experience with Epic EMR platform

• Experience supporting multiple providers within a group practice

• Knowledge of preventive care guidelines and care coordination best practices

Work Environment & Physical Requirements

• Fast-paced clinical environment supporting multiple pediatric providers

• Requires ability to prioritize effectively and respond to urgent clinical patient needs

• High volume of phone and electronic communication

• Requires prolonged periods of sitting, computer use, and phone communication

• May require occasional standing, walking, and light lifting of materials up to 15 lbs

Core Competencies

Clinical Excellence

Ability to assess patient symptoms, apply clinical protocols, and exercise sound nursing judgment in a fast-paced environment.


Patient & Family Communication

Demonstrates empathy, professionalism, and clarity when communicating with parents and caregivers.


Attention to Detail

Ensures accuracy in documentation, patient records, and care coordination activities.


Organization & Follow-Through

Effectively manages multiple priorities while maintaining consistent follow-up on patient needs.


Collaboration

Works effectively with providers, clinical staff, and administrative teams to support coordinated patient care.


Accountability

Takes ownership of responsibilities and demonstrates reliability in completing tasks accurately and timely.


Position Impact

This role is essential to ensuring safe, coordinated, and efficient pediatric care delivery. By centralizing triage and care coordination functions, the Pediatric Care Coordinator & Triage Nurse improves patient access, enhances provider efficiency, and supports a consistent, high-quality patient experience and overall operational excellence across Prestige Medical Group.