Carrier Implementation Manager

Job Title

Carrier Implementation Manager

Education

Bachelor's Degree

Location

Allentown - Allentown, PA 18106 US (Primary)

Career Level

Experienced (Non-Manager)

Category

Operations

Job Type

Permanent

Job Description

The Carrier Implementation Manager is responsible for overseeing carrier contract management, pricing analysis, and system administration across key transportation platforms. This role ensures accurate rate implementation, maintains pricing integrity, supports procurement strategy, and drives continuous system and process improvements across various internal platforms.


Key Responsibilities
Carrier Contract Management & Pricing

• Analyze carrier proposals to identify gaps, discrepancies, and missing information; partner with Procurement leadership to resolve issues.
• Load, maintain, and validate carrier rate schedules, accessorials, and fuel tables.
• Conduct rate testing to ensure accuracy prior to production release.
• Manage carrier communications, contract documentation, and execution workflows via project management tools.
• Track pricing submissions, approvals, and implementation status.
• Support pricing negotiations and carrier strategy development.

Pricing Analysis & Reporting

• Perform pricing analysis using system tools and Excel-based models.
• Develop and present rate analyses to Procurement leadership.
• Identify pricing discrepancies, investigate root causes, and implement corrections.
• Generate ad-hoc reports for internal stakeholders and customers.
• Support client-specific pricing initiatives, including net rate file generation.

Project Management & Workflow Coordination

• Manage pricing workflows and tasks within project management tools (e.g., Teamwork).
• Document updates, decisions, and communication between stakeholders.
• Lead recurring meetings to resolve pricing issues and drive accountability.
• Collaborate with Procurement, Operations, IT, and Account Management teams.

Carrier Data & SOP Management

• Maintain carrier master data across systems and CRM platforms.
• Develop and update SOPs related to pricing, negotiations, and issue resolution.
• Partner with operations and account teams on client-specific SOPs.
• Maintain facility profiles and carrier information to support procurement.

Systems Administration

• Act as system administrator and subject matter expert for internal pricing systems.
• Participate in stakeholder meetings and document system updates and requirements.
• Create and execute testing scenarios, including UAT.
• Manage system backlogs and coordinate enhancements with IT.
• Test, validate, and implement new features into production.
• Train users and develop supporting documentation.
• Provide feedback to improve system performance and functionality.

Systems Administration

• Administer TMS system, including user management, permissions, and system configuration.
• Maintain operational settings, master data, and planning parameters.
• Configure workspaces, layouts, dashboards, and saved searches.
• Manage routing guides, rate uploads, and associated pricing components.
• Test rates and ensure system accuracy.
• Support customer implementations and workflow setup.
• Develop training materials and provide post-implementation support.
• Manage ticketing workflows and resolve system-related issues.

Process Improvement & Operations Support

• Identify and implement process improvements across pricing and system workflows.
• Support automation initiatives and system integrations where applicable.
• Provide ongoing user support, troubleshooting, and training.
• Drive continuous improvement in operational and financial workflows.

Exemption Type

Exempt (Salaried)

Job Requirements

Education & Experience

• Bachelor's degree in Supply Chain, Logistics, Business, or related field (or equivalent experience).
• 4-7+ years of experience in transportation, logistics, or 3PL/4PL environments.
• Experience with LTL, Truckload, Brokerage, and/or Drayage pricing structures.
• Experience working with TMS platforms and pricing tools preferred.

Technical Skills

• Advanced proficiency in Microsoft Excel (data analysis, rate modeling, reporting).
• Strong understanding of transportation pricing, accessorials, and fuel structures.
• Experience with system testing, UAT, and implementation processes.
• Familiarity with project management and ticketing tools

Core Competencies

• Strong analytical and problem-solving skills
• High attention to detail and accuracy
• Excellent communication and stakeholder management
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and project management skills
• Continuous improvement mindset with a focus on efficiency and optimization