VP, Operations

We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips. Work Arrangement This position is structured hybrid, with an expectation of a minimum of three days per week working in the office and flexibility to work remotely on the remaining days. On-site expectations may evolve over time to support business needs, with clear communication provided in advance. Location Requirement This position is open only to candidates who currently reside in the following approved location: Birmingham, AL Job Summary The Vice President of Operations serves as the senior-most leader for the Birmingham Operations site, providing strategic oversight and executive leadership across all operational functions - including dispute resolution, payments processing, analytics, and quality assurance. This executive is accountable for overall site performance, operational excellence, and building a high-performance culture that reinforces a strong risk and compliance environment. The VP, Operations partners with enterprise functional leaders to execute strategy, run day-to-day operations, and deliver a consistent employee and customer experience. This leader drives continuous improvement, regulatory adherence, and innovation across all operational disciplines within a dynamic fintech environment. Key Responsibilities Site Leadership & Culture Serve as the executive accountable for overall site performance, acting as the “voice of the site” to senior leadership on capacity needs, constraints, morale, and risk signals. Champion an inclusive, high-performance culture aligned with company values, ensuring the site is aligned with enterprise standards, tools, and operating rhythms. Reinforce a culture of compliance through training completion, process discipline, and proactive risk identification across all teams. Ensure adherence to physical security protocols, including access controls and visitor management. Maintain and test business continuity plans (BCP): alternative work locations, remote contingencies, and operational contingencies. Ensure health & safety compliance and emergency readiness for the location; lead local response for incidents (power/internet outages, severe weather, security events) in partnership with Facilities and IT. Coordinate communications during incidents: status updates, leadership escalations, and employee guidance. Operational Strategy & Execution Develop and execute operational strategies across all onsite functions that promote efficient, regulatory-compliant, and customer-centric outcomes. Oversee the creation, execution, and management of the annual operating plan, encompassing budget development, resource allocation, third-party expenditure oversight, and systematic performance evaluation. Monitor progress against the operating plan and adjust strategies to achieve financial and operational targets across all functional areas. Set strategic direction for operational execution, empowering leaders to resolve challenges and ensuring alignment with organizational objectives through policy, governance, and escalation frameworks. Champion enterprise-wide initiatives for process improvement, automation, and technology integration, fostering a culture of innovation and continuous improvement. Stay abreast of emerging trends, technologies, and regulations affecting fintech back office and payments operations. People & Team Leadership Provide executive leadership to a multi-functional team including dispute operations, payment processing, analytics, quality assurance, and operational support functions. Establish, monitor, and drive results against key risk indicators and performance metrics across all operational functions to ensure timely, accurate, and effective outcomes throughout the full operational life cycle. Partner with leaders from all lines of business to coordinate strategies, share best practices, and drive cross-functional improvements. Compliance, Risk & Regulatory Oversight Ensure compliance and regulatory matters are promptly detected, managed, and resolved in alignment with corporate standards and requirements across all operational functions. Collaborate with compliance, internal audit, fraud strategy, legal, and technology departments to ensure adherence to regulatory and industry standards. Represent back office operations in regulatory audits and industry forums. Vendor & BPO Management Oversee and drive the BPO (Business Process Outsourcing) strategy across operational functions in the organization, including vendor selection, relationship management, contract negotiation, and ongoing performance evaluation. Establish strong partnerships with BPO providers, ensuring alignment with department standards, objectives, and regulatory requirements. Provide leadership to teams responsible for ensuring BPO partners consistently adhere to regulatory and operational standards. Required Qualifications Bachelor’s degree in Business, Finance, or related field 10+ years of progressive experience in operations, payments, disputes or risk management in banking or fintech Proven executive leadership and team management skills, with experience leading large, multi-functional operations teams Strong understanding of relevant regulations (e.g., Reg E, card network rules, ACH rules, fraud mitigation, BSA/AML) Demonstrated experience managing BPO partnerships and vendor relationships at scale Excellent problem‑solving, analytical, and communication abilities Experience with digital banking platforms and operational technologies, including AI Preferred Qualifications Master’s in Business, Finance, or related field AAP, APRP, NCP certified Ability to work in the U.S. without sponsorship Ability to meet the location requirement outlined above Position Type & Pay Range Position type: Regular Pay range: The targeted base salary for this position is $214,300 to $321,500 per year. Accommodations We’re Here to Support You—Accommodations Upon Request. Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship. #J-18808-Ljbffr