IT Technician II

Reports To: Executive Director of Technology Salary Grade: 106 Work Location: Lincoln Center FLSA Status: Nonexempt Work Schedule: 12 Month Position Summary The goal of the IT Technician II is to provide on-site technical support for schools in accordance with district standards and at the direction of the central IT department support apparatus. Install, configure, and troubleshoot district owned client computers/peripherals and related network/interface connectivity. Including but not limited to: laptops, desktops, tablets, thin clients, phones, virtual computers, printers (network/serial connected), document cameras, scanners, and monitors Install, configure, and troubleshoot room presentation equipment and related network/interface connectivity. Including but not limited to: interactive whiteboards/displays, digital signage, projectors, TVs, and audio systems Basic installation of rack mounted IT infrastructure equipment Answers telephone, provides immediate technical assistance if possible, refers calls to appropriate persons or creates a work order request for additional on-site support Follows established procedures for processing IT support requests, documents in-progress and completed work, and closes support tickets within established Service Level Agreements (SLAs) Utilize department vans to pick up and deliver computer equipment to sites as needed Support special programs and meetings as needed including special equipment pick up, delivery, and setup Assists in the selection process for IT supported equipment Processes surplus equipment at assigned locations Perform related duties as assigned by supervisor Maintain compliance with all company policies and procedures Education/Experience Requirements Required High School diploma Valid NC driver's license Minimum two year of experience and/or equivalent training working with the following: Operating Systems: Windows, macOS, ChromeOS, iOS, ipadOS, Android Computer Hardware: PC Compatible/Apple Computers, Tablet hardware Common user software: Microsoft Office, Google Workspace Apps, ERP softwares Peripheral/AV Hardware: Document/Web cameras, Printers, Projectors, room audio systems Minimum one year experience and/or equivalent training operating computers and software in a networked environment Preferred College degree or graduation from a technical school (2 year minimum) Strong knowledge of core technologies including but not limited to: Active Directory (AD), Azure, Exchange, WAN/LAN/Wi-Fi, VOIP, Core Networking, Cloud Services, UDM technologies Experience with the following brands and systems: SMART Technologies, Mimio, Vivi, Airtame, Epson, Lightspeed, BEAM, Lenovo, Filewave, Meraki, Sherpadesk, and Cisco Educational environment experience ITIL training Solid understanding of basic troubleshooting of device connectivity and physical wiring Physical Requirements Must be able to physically perform the basic operational functions of stooping, kneeling, crouching, reaching, standing, walking, hearing and repetitive motion Ability to lift a minimum of 20 pounds Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards Ability to maintain regular, punct ual attendance consistent with the ADA, FMLA and other federal, state and local standards Disclosure This document provides descriptive information about the above Chapel Hill-Carrboro City School position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual's ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Chapel Hill-Carrboro City School reserves the right to make changes to this document as deemed necessary without providing advance written notice. #J-18808-Ljbffr Chapel Hill-Carrboro City Schools