Customer Service Agent

Job TitleThis position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required.Primary ResponsibilitiesCheck in passengers and baggage using Cape Air’s reservation systemMake passenger reservations and rebook flightsMake boarding announcementsProvide extra assistance to passengers with special needsAssist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to stationShare information with pilots/ramp/operations using radio communicationsOrganize ticket and cash reportsHandle delayed or missing baggage and process claimsAssure compliance with FAA and airport security proceduresAdditional duties as assignedQualifications•Airline work experience preferred•Airline reservation system experience preferred•Must be at least 18 years old•Must hold a high school diploma or equivalent•Must have valid US drivers license•Must be able to lift up to 70 lbs.•Basic computer skills required•Excellent communication and excellent customer service skills required•Ability to interact effectively with others•Ability to work independently and adapt to changing work priorities•Ability to communicate effectively, orally and in writing•Flexibility of schedule is a must•This position will often require working nights, weekends and holidays•Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit