Customer Service Representative

Creating Life Better Here Starts With YouAt San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.The CSR is entrusted to provide excellent service and set a positive tone for every customer while serving as the liaison between patients and clinical staff, and demonstrating self-confidence, adaptability, and personal initiative. The CSR coordinates customer encounters and serves as the communication hub for the clinic, in an attentive, courteous, and competent manner.Required Behaviors:As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.Required Qualifications:High school diploma or GEDPreferred Qualifications:Previous receptionist, clerical and/or secretarial experience preferredDuties and Responsibilities:Consistently exceeds customer service expectationsStrong data entry and computer skillsWhen assigned, achieves necessary skills to support obtaining referrals and authorizations, handling financial transactions, managing the patients medical records and clinic and hospital billing and codingUnderstands and follows policy and procedureBuilds productive interpersonal relationships in every encounterDemonstrates teamworkActively participates in the departmentEach employee is responsible for implementing SJRMCs Service Standards into their daily work: Safety, Courtesy, Effectiveness, and StewardshipOther duties as assignedPhysical Demands and Environmental Work Conditions:Must be able to see with corrective eyewear and hear clearly with assistance.Must be able to sit and walk frequently or for long periods of time; must be able to stand, bend, squat, climb, kneel, and twist routinelyConstant use of the computer and keyboardMust be able to lift greater than fifty (50) pounds and push up to three hundred (300) pounds frequentlySpecial Demands:Sets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families to ensure a safe, respectful environment that will support the delivery of careEffectively copes and strives for balance when caring for acutely ill patients and families