Access Specialist

Access Specialist

CareArc is accepting applications for a full-time Access Specialist to join our team in Emporia, KS. The Access Specialist is our first point of contact for our patients and community members. The right candidate must be able to greet patients, obtain insurance and financial documents, schedule appointments and perform a variety of other clerical, reception and administrative tasks.

Primary Functions

• Provide excellent customer service
• Ensure that all required paperwork for services is completed.
• Verify patient information including demographics and medical/dental insurance coverage, as applicable, every time a patient comes to the clinic to ensure the accuracy and preservation of patient record.
• Call and remind patients of upcoming appointments.
• Maintain patient confidentiality at all times.
• Schedule patients in a computerized practice management system. Maintain appointment schedule and follow office scheduling policies.
• Help contact and reschedule patients when providers' schedules change.
• Direct phone calls to proper destination or take messages.
• Accurately document and route task communications in the practice management system.
• Receive and process any patient payments
• Perform other additional duties as assigned

Preferred Qualifications

• High school diploma, GED or equivalent required.
• 1 year experience in general office environment or call center required.
• Bilingual preferred
• Positive attitude
• Team player

Job Benefits

• Competitive salary
• Paid vacation and sick time
• KPERS retirement plan
• Health, dental, and vision insurance for self and family beginning first day of employment.
• HSA/HRA available
• Up to 10 paid holidays
• Paid life and long-term disability
• Employee and family medical and dental discounts
• Optional insurances such as Colonial Life and LegalShield/IDShield
• Onsite fitness and relaxation rooms
• 403B available