Medical Support Assistant (Advanced)

Job Title

Job duties include but are not limited to:

• Interprets and applies Veterans Health Administration (VHA) scheduling policies, business rules, and directives.
• Collaborates and communicates with a wide range of medical clinicians across multiple disciplines to accomplish setting to ensure medical care to the patient is met.
• Schedules appointments in accordance with VHA Directive 1230 and VHA Directive 1232 (2); including canceling, re-scheduling, and no showing patient appointments and/or consults.
• Processes Return to Clinic Orders (Query from ISS) upon check-out. If unable to complete at check-out, task must be completed within (3) days of entry.
• Processes View Alerts for accurate disposition.
• Ensures appropriate patient actions are taken within ISS (scheduling, check-in, check-out, and no-shows).
• Extracts medical information from electronic records when requested by Providers, Social Workers, Nurses, and Supervisors while maintaining HIPPA standards.
• Ensures patient encounters are completed for clinics assigned by the end of each business day (no-shows and patient cancellations through AudioCare, VEText, etc.).
• Coordinates patient transportation and/or travel concerns with the Veterans Transportation Service and Bene-Travel Staff.
• Provides information on medical center policies and procedures.
• Notifies Supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
• Responsible for the tracking and management of consults for clinics assigned.
• Responsible for providing feedback to providers when additional information for scheduling is required.
• Ensures consults greater than 90 days have proper documentation for additional scheduling attempts or dispositioning as directed by VHA Directive.

Work Schedule: Monday - Friday 7:00am - 3:30pm, 7:30am - 4:00pm, 8:00am - 4:30pm or 8:30am - 5:00pm. Work schedule may vary based on the geographic location and based on the needs of the agency.

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not available

Virtual: This is not a virtual position.

Functional Statement #: 62141F