Receptionist/Mail and supply Clerk

Receptionist/Mail & Supply ClerkThe receptionist/mail & supply clerk position is responsible for being first operator to answering and directing phone calls in a timely manner and providing clerical services to ensure effective, efficient, and accurate operations and customer service. This position should have extensive knowledge of Ward Laboratories' tests and how they relate to the customers mission. This position is also responsible for sending customer supplies and mail before the stated deadline, while also working with the office staff to file and organize office areas and paperwork.Operational Responsibilities· Primary operator in answering and directing all incoming phone calls.· Provide knowledgeable and courteous customer service.· Communicating with customers via phone, email, mail or in person.· Reviews and corrects new customer's accounts so that they receive all sample data and invoices.· Enter credit card payments.· Work as a team player and proactively communicate effectively with employees at all levels of the company.· Provide clerical and receptionist support to provide effective and efficient office operations.· Daily completion of all customer supply requests before UPS and USPS deadlines· Work safely at all times, always observing company safety rules and promote safe work practices throughout the company facility. Report unsafe practices or conditions to the Safety Director promptly.· Perform all other duties deemed appropriate by the position's supervisor.External Relationship Responsibilities· Communicate effectively with customers, vendors, and outside professionals in person, on the phone, or via electronic media· Ensures that Ward Laboratories maintains collaborative working relationships with partner agencies and stakeholders.· Ensure that all customer inquiries are answered knowledgeably and with good customer service techniques.Success Factors· Strong leadership skills based on confidence, competence and ability to provide mentoring and support to others.· Outstanding interpersonal and communications skills, with ability to work with a wide variety of individuals and personalities in an honest way that exhibits integrity.· A strategic thinker, who is flexible, thrives on change and does not accept the status quo.· A positive attitude and strong work ethic with the ability to work effectively within the values, structure, and mission of the organization.· Be able to work on multiple projects simultaneously.· A clear understanding of farming and ranching needs and strong relationships with various community partners.· Must be able to quickly develop a working knowledge of and use the company's software systems.· Ability to organize and recognize errors· Strong organizational skills and the ability to strategically plan performance of assigned tasks to maximize productivity and meet deadlines.· Ability to work within a team environment.RequirementsSpecific Qualifications· High School Diploma required.· Experience and knowledge in a farm and/or ranching related environment· Knowledge and skill with basic computing in a Microsoft environment; past experience in use of accounting and financial software a plus.· Must be able to sit at their work station and work on the computer for long periods of time in an office environment.