Enviornmental Services Supervisor - 40hrs/Evening Shift

Environmental Services Supervisor

With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties.

The Environmental Services Supervisor is responsible for providing leadership and guidance to staff to ensure high standards of cleanliness and customer satisfaction are achieved, exceeded, and maintained. This position reports to the Director, Support Services and operates within established organizational and departmental policies and procedures.

Minimum Requirements:

• High school diploma or equivalent required
• Minimum of two (2) years supervisory experience required, preferably in a service-related field with high customer contact
• Demonstrated attention to detail required
• High quality customer service skills required
• Demonstrated excellent written and oral communication skills required
• Proficiency in Windows based software including Office, Word, Excel, PowerPoint, and Outlook required

Shift: 2:00pm-10:30pm, Wednesday thru Sunday w/rotating holidays

Essential Job Functions:

• Have full knowledge of all housekeeping tasks
• Consistently accomplish departmental objectives
• Orient, train, assign, schedule, coach, counsel, and discipline employees
• Provide oversight of the cleaning contracts for all off-site locations
• Promote housekeeping quality initiatives by conducting inspections, customer interviews, and proactively scheduling project work
• Maintain a safe, secure, and healthy work environment by following and enforcing standards, policies, procedures, and regulations
• Track cleaning supplies; ensure equipment is clean and in good working order
• Act with ethics and integrity
• Maintain clear and open communication with all departments throughout the facility
• Identify best practices to generate new and innovative ideas to improve service and/or reduce costs
• Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards
• Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations or journals to stay abreast of current trends in field of expertise
• Meet annual competency and retraining requirements
• Attend meetings as required
• Regular and reliable job attendance is an essential job function
• Perform other functions/duties as requested

Onsite

Work Location: 30 Locust Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Evening (United States of America)

EEO Statement: Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.