Dispatch Team Lead

Benefits Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident. Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law). Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only). Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position). Salary Range 28.84 - 28.84 Job Description Do you like Growth and Opportunities? We do too! In fact, that is what this Company is all about. BLOCK BY BLOCK is hiring a Dispatch Team Leader. Block by Block works hard every day all across the country to supply communities with hospitality, clean, safety and outreach programs that can help business districts grow and prosper. The Block by Block Dispatch Team Leader is responsible for the daily supervision of the work being performed in the district and the Ambassadors in the field. The ideal Dispatch Team Leader should be a solid decision maker, have the ability to lead by example, work alongside the crew and do the right thing! Essential Functions: Quality Assurance & Control Review reports, logs, and documentation for accuracy and completion throughout multiple software Identify gaps in communication, documentation, or process—and take immediate corrective actions. Ensure voice mails, call records, and reports are regularly checked, processed, and resolved appropriately. Leadership & Oversight Serve as the lead point of contact during assigned shifts for issues and escalations. Provide real-time feedback, mentorship, and support to dispatchers. Enforce adherence to dispatch SOPs and "Block by Block" operational models. Monitor radio and phone communications to ensure professionalism, accuracy, and protocol compliance. Operational Continuity Ensure the dispatch center and Operations run smoothly during each shift. Handle shift handovers with complete transparency and accurate briefing. Implement emergency SOPs when needed, maintaining composure and leadership throughout. Communication Hub Excellence Ensure the team provides timely, calm, and effective communication across all channels - radio, phone, email. Maintain knowledge of district layout and use all available resources to assist ambassadors and the public effectively. Workplace Standards Maintain a professional and welcoming dispatch center environment. Enforce cleanliness and organization standards. Monitor entrance points (where applicable) and maintain awareness of building activity. Front Line Leadership: Responsible to manage shift duties of the clean and safe ambassadors while ensuring compliance to all Block by Block standards, best practice, procedures, and policies. Being fair and holding responsible the team to complete projects and remain productive. Responsible to communicate and lead daily shift briefings while assigning duties and zones, reviewing events, weather and safety updates to Ambassadors. Providing excellent customer service in the BID and towards the team of Ambassadors. Provide guidance and direction for the on-street and in the field operations. Reporting: Must be able to provide written reports of broken infrastructure, graffiti on private property, and provide a basic daily report of accomplishments and tasks completed. Must be able to provide direction and counsel to team members and report concerns to Operations Manager. We are proud to offer the following benefits: Insurance: Medicalwith available FSA and/or HSA,Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident. Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law). Other: 401K Retirement Savings Plan Requirements Qualifications: Minimum [2] years experience in dispatch or communications role (public safety, security, transportation, or related field preferred). Prior supervisory or team lead experience is highly desirable. Bachelors Degree Preferred Excellent verbal and written communication skills. Strong multitasking, organizational, and critical thinking abilities.Proficiency with dispatch systems, radios, and standard office software Valid CALIFORNIA Driver License Block by Block is an equal opportunity employer Shift 2nd Shift This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation. #J-18808-Ljbffr