Shift Manager

Job Description

Job Description

Role Overview

The Shift Manager role at our Nationwide Children’s Hospital location is a leadership position responsible for supporting store operations, team performance, and guest experience during assigned shifts. This role functions as a key support to store management and plays an active role in maintaining operational standards, training team members, and ensuring smooth day-to-day execution.

Shift Managers are expected to maintain open availability, including mornings, evenings, weekends, and holidays, in order to support business needs in a high-volume hospital environment.

We’re looking for dependable leaders who lead by example, communicate effectively, and take ownership of both people and processes. Shift Managers step in where needed, solve problems in real time, and help maintain a professional, high-performing environment—especially during peak periods.

This position is designed as a growth role for individuals interested in long-term leadership development, management responsibility, and advancement within the organization.

Pay & Compensation

• $17.00/hour during initial training and evaluation period

• Then, starting at $18.50 - $20.00 /hour upon official promotion to Shift Manager responsibilities

Pay rates are based on availability, experience, and role expectations, with opportunities to earn more through performance, reliability, and advancement.

Key Responsibilities

As a Shift Manager, you will be responsible for overseeing shift-level operations and supporting management initiatives, including:

• Leading the team during assigned shifts to ensure smooth, efficient operations

• Providing coaching, guidance, and support to Sandwich Artists throughout the shift

• Ensuring consistent guest service, food quality, cleanliness, and food safety standards

• Assisting with training new team members and reinforcing established procedures

• Supporting inventory management, including counts, product rotation, and organization

• Assisting with food orders, prep planning, and waste control as directed by management

• Helping implement in-store initiatives, special events, promotions, and marketing materials

• Addressing guest concerns professionally and escalating issues when appropriate

• Ensuring accurate cash handling, drawer accountability, and adherence to policies

• Completing assigned opening, mid-shift, or closing responsibilities

• Maintaining accountability for attendance, punctuality, and performance expectations

• Acting as a role model for professionalism, reliability, and teamwork

Benefits & Perks

• Education & Tuition Benefits: Access to exclusive college partnerships offering tuition discounts, scholarships, free or reduced-cost courses, and opportunities to earn college credits while you work.

• Annual Scholarship Opportunities: Eligible team members can apply for Subway’s Fresh Start Scholarship, which awards college scholarships each year to support continuing education and career growth.

• Performance-Based Team Bonuses: Store-wide bonus opportunities that reward strong attendance, accountability, operational excellence, and teamwork when performance goals are met.

• Leadership Training & Career Development: Company-sponsored Shift Leadership and Introduction to Management courses, plus ongoing training designed to support long-term growth and internal promotion.

• Paid Training: All required training and development time is fully paid — because your time matters.

Our Core Values & Culture

At Subway, how we work together matters just as much as what we do. Our team culture is built around four core values:

• Bold – We challenge ourselves to get better every day. We take initiative, learn from mistakes, and continuously look for ways to improve.

• Empowered – Every team member’s voice matters. Good ideas can come from anyone, and you’re trusted to make decisions that help the team succeed.

• Accountable – We do what we say we’ll do. Results matter, consistency matters, and we hold ourselves and each other to high standards.

• Fun – Success should be enjoyable. We believe in creating a positive, supportive workplace where people enjoy coming to work and celebrating wins together.

Qualifications

• High school diploma or equivalent required

• Previous food service or customer service experience preferred

• Prior leadership, shift lead, or supervisory experience preferred

• Demonstrated reliability, strong attendance, and punctuality

• Ability to lead by example and support team performance during shifts

• Strong communication skills and professionalism

• Willingness to take ownership of responsibilities and make decisions as needed

• Ability to follow policies, procedures, and food safety standards

• Ability to perform effectively in a fast-paced, high-volume environment

Physical & Work Environment Requirements

• Ability to work in various areas of the restaurant as needed

• Ability to operate a computerized point-of-sale (POS) system and cash register

• Ability to stand and walk for the duration of scheduled shifts

• Ability to bend, reach, and perform repetitive tasks throughout the workday

• Ability to lift up to 10 pounds frequently and up to 30 pounds occasionally

• Ability to work in a fast-paced, high-volume environment