NEW JOB OPENING TECHNICAL SUPPORT ANALYST IN Petersburg, VA, USA!

Job Description
***Only qualified Technical Support Analyst candidates located in the Petersburg, VA area will be considered due to the position requiring an onsite presence***

Required Skills:


• Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management (1 Year)


• General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings (1 Year)

• Experience troubleshooting hardware and software -hands-on or from a service desk (1 Year)

• Demonstrated skills in creating professional communications to users (1 Year)

• Demonstrated success in managing and prioritizing work (1 Year)

• Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need (1 Year)

• Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting (1 Year)

• Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues (1 Year)

• Experience working on PC Refresh projects (1 Year)

• Demonstrated knowledge of Virginia Information Technologies Agencies policies (1 Year)

Preferred Skills:

• Hardware/software troubleshooting experience

Client has determined that there is a need for regional IT Service Support that will also assist with PC Refresh throughout the Commonwealth. The position will report to the Office of Information Management's IT Operations Center and will perform various tasks to help direct IT requests through the appropriate channels, communicate the IT needs of the regions, and will be the voice of their assigned region. The candidate will be responsible for scheduling refresh appointments and imaging, deploying, transferring data, installing apps and doing all hardware setup and troubleshooting. Candidates must have experience managing their own work and, ideally, scheduling refreshes/deployments directly with users

Job responsibilities:

• Determine the needs of the region for hardware, software, upcoming projects, and more

• Communicate needs of the region to the IT Operations Center

• Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals of the Operations Center

• Direct users to the appropriate source of help based on needs

• Coach staff through troubleshooting computer, hardware, phone, mobile phone, asset inventory, and software issues

• Advise users on how to use technology or what technology exists to meet their business needs or communicate those needs to the IT Operations Center for advice

• Provide coordination and assistance with Asset Management, PC Refresh, Phone System Issues, Printer Refreshes, etc

• Escalates any urgent issues and outages to the IT Operations Center, Information Security Office, and client when necessary

• Actively tracks current and future initiatives, needs, issues, concerns, projects, and action items

• Provides weekly reports on the status of operations and the above-listed tracked activities to the IT Operations Center

• Communicates new technologies, opportunities, events, changes, policies, best practices and procedures to the assigned region

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).