CSP Learning & Training Lead, Sales Advancement

We are seeking an experienced Learning & Training Lead to join our team to drive enterprise adoption and optimization of our Salesforce CRM platform in support of Jacobs' growth strategy. As part of the Growth & Sales Advancement team, this role designs and delivers scalable learning and change solutions that enable our global selling community to use Salesforce and Global Sales Processes effectively, confidently, and consistently. This role works in close partnership with Salesforce Product Owners and growth enablement leaders to ensure learning solutions are aligned to business needs and user realities.

Location: Remote or Hybrid 2 days per week at any US based Jacobs office. A list of offices can be found here: [1]

Responsibilities:

• Develop and deliver high-quality sales training content tailored to our Salesforce CRM platform, ensuring alignment with business objectives and best practices.

• Create platform-specific training materials, including user guides, e-learning modules, and interactive workshops to enhance user proficiency and adoption.

• Design and implement change management strategies to support the successful rollout and ongoing optimization of the Salesforce CRM platform.

• Conduct learning needs assessments to identify skill gaps, user pain points, and adoption barriers; recommend targeted training and non-training interventions to address them.

• Collaborate with stakeholders across departments to ensure training content meets the needs of various user groups and aligns with organizational goals.

• Measure and report on the effectiveness of training programs and change management initiatives, using data-driven insights to continuously improve outcomes.

• Stay up-to-date with Salesforce platform updates and new features, translating new features and process changes into clear, actionable learning and change materials for end users.

• Mentor and coach team members on effective training delivery and change management techniques.

• Develop, curate, and maintain a Salesforce CRM platform knowledge ecosystem, including best practices, FAQs, job aids, and troubleshooting resources that support self service learning and sustained adoption.

References

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• Bachelor's degree in Business Administration, Instructional Design, or related field

• 3+ years of experience in learning and development, preferably in a Salesforce CRM environment

• Demonstrated success in designing and delivering training programs and change management strategies that drive adoption

• Strong understanding of adult learning principles and instructional design methodologies, with experience applying them to sales audiences

• Excellent communication and presentation skills, with the ability to engage diverse audiences

• Proficiency in Salesforce CRM and related applications

• Experience with e-learning authoring tools and learning management systems

• Salesforce certifications (e.g., Certified Administrator, Certified Sales Cloud Consultant) preferred

• Strong project management and organizational skills, with ability to manage multiple initiatives in a fast-paced, evolving environment

• Strong collaborator who can work effectively across functions, time zones, and stakeholder groups

Preferred:

• Certification: Salesforce certifications such as Salesforce Administrator, Salesforce Advanced Administrator, or Salesforce Agentforce Specialist are highly desirable.

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Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.