Operations Associate

POSITION SUMMARY

Open golf shop for daily operation. Check golfer receipts and start play. Maintain lines of communication with golf shop to ensure efficiency of course operations. Maintain flow of traffic on golf course. Assist golfers with carts and equipment. Check-in golfers who arrive for lessons. Answer golfer questions about course. Distribute score cards and pencils. Wash and detail ranger cart. Provide specific/specialized training to golfers with special needs. Provide emergency first aid/CPR as necessary. Setup practice stations. Coordinate with Landscaping/Grounds regarding any course or grounds maintenance needs. Maintain cleanliness of golf course and golf-related areas. Order and stock supplies for guests. Communicate with golf staff regarding changes, services, etc. Schedule tee times for golfers. Total tee sheet and ensure accuracy of daily totals. Observe and monitor practice facility to ensure cooperative/safe play. Escort non-registered individuals off course. Clean, detail, restock golf carts. Track all pertinent information relating to each tournament group. Secure golf shop at the close of business. Follow all company policies and procedures; complete safety training and certifications; and protect company assets. Welcome/acknowledge guests according to company standards, address guests’ service needs, and thank guests with genuine appreciation. Speak using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Assist management in scheduling employees and serve as a departmental role model. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Enter and locate work-related information using computers and/or point of sale systems. Reach overhead and below the knees. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High School diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.