Client Specialist (Customer Service) Supervisor

Job Description

Job Description

Are you a strong leader who thrives in a fast-paced environment and knows how to turn calls into revenue?

Greener Solutions is looking for a Call Center & Dispatch Supervisor to lead our front-line team, maximize booking rates, and keep our technicians’ schedules full and efficient. This is a high-impact role where your leadership directly drives company growth and customer satisfaction.

What You’ll Do

• Lead, train, and coach customer service reps (CSRs) and dispatchers
• Manage call center operations and assist with dispatch scheduling
• Turn incoming calls into booked appointments and revenue
• Manage call volumes for outbound calling to attain new bookings
• Monitor call quality, booking rates, and team performance
• Handle escalated customer concerns with professionalism
• Assist with outbound calls to fill the schedule when needed
• Track KPIs like call volume, booking rate, and response times
• Improve systems, scripts, and workflows for better performance
• Report weekly results and performance insights to leadership

What We’re Looking For

• Experience call centers, managing call centers, or similar role
• Strong leadership and team development skills
• Ability to multitask in a fast-paced, high-volume environment
• Performance-driven mindset (metrics, goals, accountability)
• Excellent communication and problem-solving skills
• Preferred but not required experience in home services (HVAC, plumbing, electrical) is a plus

What You’ll Get

• Competitive base pay + spiff opportunities
• Growth and advancement opportunities
• A team that values performance, accountability, and winning
• The ability to directly impact company success

Why This Role Matters

You are the engine behind our daily operations—ensuring calls are answered, jobs are booked, and your team stays productive. Your leadership will directly impact revenue, customer experience, and team success.

Greener Solutions Heat & AC has served the Central Valley for over 45 years. We are a trusted, local & experienced company providing residential heating and air needs/repairs. At Greener Solutions Heat & AC we understand the importance of "Going Green" and know it is the little things we can do to help the environment.

Whether we are installing a new air conditioning unit or new windows, we provide the most up-to-date, eco- friendly, energy efficient equipment.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by the team, customers, and where your work has a direct effect on the success of the company. If this sounds like you and you can add your special skills to the “Green Team”, spend a little time learning more about us by visiting

Company Description

Greener Solutions Heat & AC has served the Central Valley for over 45 years. We are a trusted, local & experienced company providing residential heating and air needs/repairs. At Greener Solutions Heat & AC we understand the importance of "Going Green" and know it is the little things we can do to help the environment.\r\rWhether we are installing a new air conditioning unit or new windows, we provide the most up-to-date, eco- friendly, energy efficient equipment.\r\rIf you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by the team, customers, and where your work has a direct effect on the success of the company. If this sounds like you and you can add your special skills to the “Green Team”, spend a little time learning more about us by visiting