Customer Account Manager

Crestview Aerospace is a manufacturing organization working closely with large aircraft and weapon systems OEMs, such as Boeing Defense, Bell, RTX/Collins Aerospace, Northrop Grumman and several others to deliver complex design-to-build and build-to print assemblies. Crestview Aerospace provides these assemblies in support of in-service platforms, such as: H-47, V-22, F-35, F-15, F-16, F-18, KC-135, E-2, and weapon systems such as Harpoon and SLAM-ER. Crestview Aerospace is comprised of two (2) manufacturing sites, with operations in St. Louis, Missouri and Crestview, FL, and employs approximately 300 professionals.

Job Summary

Coordinates, communicates and expedites the flow of work and materials within or between departments and customers. Duties include reviewing production, work, and shipments schedules; conferring with department leads, supervisors, and managers to determine progress of work and completion dates; compiling reports on progress or work, inventory levels, costs, and productions problems.

Essential Job Functions

• Examine contracts, materials, and products, and monitor work processes, in order to assess completeness, accuracy, and conformance to standards and specifications.
• Review documents such as production schedules, work orders, and staffing tables to determine personnel and materials requirements, and material priorities.
• Confer with department supervisors and other personnel to assess progress and discuss needed changes.
• Communicate schedule revisions when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, sales, production, and engineering.
• Confer with establishment personnel, vendors, and customers to coordinate production and shipping activities, and to resolve complaints or eliminate delays.
• Develop recovery plans to include required amounts of labor and materials, manufacturing costs, and wages. (using excel) Compile information, such as production rates and progress, materials inventories, materials used, and customer information, to complete weekly/monthly customer and internal reports.
• Communicate with customers daily to provide status and technical information
• Support in customer program reviews as necessary

Desired Competencies:

• Deep skill sets in MRP (EPICOR, SAP, or other)
• Strong working knowledge of manufacturing operation and processes
• Strong understanding of contracts and compliance
• Strong skills in MS Suite (Excel and PPT in particular)
• Strong verbal and written communication skills
• Customer first mentality
• Ability to constructively influence others to achieve goals
• Gets along well with others (strong interpersonal skills)
• Comfortable in a wide variety of settings and stakeholders
• Intellectually curious
• Problem solver/Solution oriented/Results oriented
• Effectively influences others to get things done
• Considers all inputs and variables prior to making a decision
• Gains buy-in from those involved in the value chain
• Operates with high level of integrity
• Inspires trust in others
• Demonstrates good judgement and decision making

Professional Requirements, Qualifications &

• Bachelor's Degree with 3 years of related experience or an equivalent combination of education and years of experience.
• Must be able to work any shift, overtime, weekends and flexible hours as required.
• Must adhere to Company policies/procedures and management instruction.
• Ability to maintain confidentiality of sensitive information and Company Proprietary data.
• Some travel may be required

Work Environment:

• Primarily works in a manufacturing setting with exposure to machinery and production equipment.
• Requires standing for extended periods and occasional lifting of materials.
• May involve occasional travel to suppliers or other company locations.

This job description in no way states or implies that these are the only duties to be performed by this employee. The employee may be required to follow other instructions and to perform other duties requested by their supervisor.

Physical Requirements:

Primarily manufacturing/assembly environment. Must be able to work in the following environmental conditions: noise, vibration, proximity to moving mechanical parts, moving vehicles, electrical current. Must be able to bend and reach. Must have close visual acuity such as viewing a computer terminal, extensive reading, visual inspection involving small defects, small parts, and/or operation of machines, and/or assembly or fabrication parts at close distance to the eyes. Must be able to communicate effectively. Must be able to maneuver up to 20 pounds. Will be performing substantial movements (motions) of the wrists, hands, and/or fingers.

Crestview Aerospace is an Equal Opportunity Employer that recruits, hires, trains, and promotes employees in all job classifications without regard to race, color, religion, age, sex, sexual orientation, gender identity, marital status, national origin, disability, veteran's status, or other legally protected status. Sponsorship is not available for this role. Candidates must be legally authorized to work in the US on a permanent and consistent basis without company sponsorship now and in the future. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.