Business Process Engineering III (Remote)

Kforce has a client that is seeking an experienced Business Process Engineering III contractor to support a large-scale business process mapping and documentation initiative within our operations organization. Summary: The consultant will lead process discovery sessions, document complex end-to-end workflows, and help establish consistent business process documentation standards. A key component of the engagement will be coaching and training our Operations Project Team (OPT) on process mapping methodologies, facilitation techniques, and business process best practices. Key Responsibilities:

• Facilitate process discovery workshops with business stakeholders and subject matter experts
• Document current-state and future-state business processes
• Develop process maps, swimlane diagrams, workflows, and supporting documentation
• Identify process handoffs, ownership, inputs, outputs, decision points, and system interactions
• Identify risks, bottlenecks, and opportunities
• Help standardize process documentation approaches, templates, and best practices
• Coach and train OPT team members on process mapping, process analysis, and workshop facilitation techniques
• Support knowledge transfer to enable the internal team to independently perform future process mapping efforts
• 5+ years of business process mapping or business process engineering experience
• Insurance or financial services experience is must
• Proven experience facilitating workshops and documenting complex operational processes
• Strong experience with BPMN, swim lane diagrams, workflow mapping, and process documentation
• Excellent communication and stakeholder management skills
• Ability to review existing job aids/procedures and convert them into process flows
• Ability to quickly understand and document cross-functional business processes

Preferred Qualifications:

• Lean, Six Sigma, Business Process Management (BPM), or related certifications
• Experience documenting operational processes across multiple teams, systems, and vendors
• Experience training or mentoring teams on business process methodologies

At the conclusion of the engagement, the consultant will have:

• Completed documentation for prioritized operational processes
• Delivered professional process maps and supporting documentation, including Level 0 (process landscape), Level 1 (end-to-end process maps), and Level 2 (sub-process maps) with risks, bottlenecks, and opportunities clearly documented
• Established process mapping standards and templates
• Trained OPT team members on process mapping and documentation best practices
• Increased the team's ability to independently facilitate and document future business processes