Technology Specialist

Information Systems TechnicianInstall, upgrade, and maintain computer hardware and software. Coordinate technology needs with outsourced vendors for efficiency and cost-effectiveness. Assist Information Systems Manager in researching, planning, and implementing new technologies to improve member access and staff efficiency.Major Duties and Responsibilities- Provides general support to all employees for information system issues.- Maintains and upgrades the core data processing system and connected third party components (hardware/software).- Becomes familiar and works with information system vendors' to operate, maintain, and upgrade various third party services, software solutions, and hardware platforms.- Provides PC support including hardware maintenance, upgrades, software installation and configuration, troubleshooting, and internal repair or referral for external repair when internal repair is not feasible.- Trains employees on PC fundamentals including operating system, word processing, spreadsheets, etc.- Monitors helpdesk requests and responds accordingly.- Generates reports from the information system.- Maintains and administers the network.- Backs up critical data files.- Administers the core data processing system.- Performs other related duties as assigned.QualificationsRequired Qualifications:- Up to one year of similar or related experience- High School Diploma or equivalent- Must be 18 years of age or older- Extensive PC knowledge, including Microsoft Office skills- Familiar with computer networkingPreferred Qualifications:- Four year college degree in Computer Science or related field.- Ability to work in a team environment.- Excellent communication skills while using a pleasant tone and common conversational courtesies.- Good interpersonal skills to include being courteous, diplomatic, and tactful.- Previous experience within information systems environment at a financial institution.- Good organizational skills.- Ability to multitask when necessary.This job description is not a complete statement of all duties and responsibilities comprising this position.EOE, Including Disability/VetsBoard Approved June 19, 2018