Sr. Field Service Supervisor

Job Description

Job Description

Job Description

As a Sr. Field Service Supervisor here at Honeywell, you will oversee installation and commissioning of conveyor systems installed by Honeywell resources (self-performed installation) or subcontracted installers.

Reporting to the Manager of Installation Quality Operations (IQO), this role ensures timely and quality installations that meet customer expectations while managing costs, tools, processes, and value engineering to achieve business goals such as revenue, gross margin, operating income, and cash flow.

Collaborating with cross-functional teams, you will drive continuous improvement initiatives, establish strong relationships with key stakeholders, and enhance customer satisfaction.

Responsibilities

KEY RESPONSIBILITIES

• Establish professional relationships and communications with customers, program directors, operational leaders, project managers, project engineering discipline leaders, concept & estimation, ISC and installation team leaders.

• Provide day-to-day consultation, leadership, and direction to the site installation teams, particularly during critical activities to ensure issues that impact cost or schedule are immediately recognized and corrected. Encourage resolution of project team day-to-day resource conflicts and lead by example through coaching and presenting a highly professional approach to all installation and engineering activities.

• Evaluate department's resource count, skill levels, and tools to identify upcoming project opportunities that can reasonably be completed with the IQO capacity. Success of this team's performance is measured via customer satisfaction, adherence to project schedule, and ability to complete the work safely within the pre-approved budgets.

• Drive culture of change identification, change management, technical risk identification & mitigation, value engineering ideas, techniques & solutions within IQO organization.

• Collaborate with the entire IQO team, including those managed by subcontracted installers, to drive efficiencies in the project execution methodology to reduce cost and/or increase the value delivered to the customer. Develop and enhance the work processes through sharing of lessons learned and creative solutions.

• Actively review, monitor, and control the project's health and readiness compliance from the installation perspective, providing weekly summary updates to IGS management regarding notable customer concerns, schedule delays, or cost issues.

• Verify that IQO installation teams have confirmed that all required prerequisites (e.g., engineering drawings and documentation, conveyor components, and tools) are in place prior to commencing the work, including the short-schedule tie-in tasks.

• Ensure that the installation team understands project requirements of schedule, quality, and cost and are following guidelines for customer engagement.

• Drive billability of the IQO group (95% billable hours), project cost forecast accuracy, monitor execution team hours & financials to ensure projects are completed within agreed cost budget, any EAC changes due to installation are logged in CORA and have been approved before the EAC variance is shown in the forecast.

• Ensure common methods, procedures, techniques, tools, and products as agreed by the knowledge communities / leaders are being effectively applied and provide feedback for future improvement. Ensure skill deployment, training & knowledge transfer within the execution team and ensure processes & procedures are updated with lessons learned on regular basis.

• Establish and maintain good working relationships with numerous personnel in management, engineering, and ISC, all of whom are greatly dependent on the IQO team insights, analytical ability, and judgment.

• Escalate customer feedback, internal/external risks, and schedule changes within the organization while working closely with project managers for possible mitigation.

• Ensure customer feedback is collected on all the IGS projects at various customer touch points of the project, including kick-off meetings, design reviews, and acceptance testing.

• Ensure project teams adhere to HSE policy and guidelines and create an injury-free work environment.

Qualifications

BENEFITS OF WORKING FOR HONEYWELL

• Benefits - Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development

YOU MUST HAVE

• 10 years of experience performing case conveyor installation and commissioning along with In depth technical knowledge of conveyor systems and installation practices.
• 5+ years enforcing safe practices for proper use of tools commonly used, such as power tools, cranes, hoists and slings, forklifts, scissor lifts, etc.
• 5+ years of experience reviewing and understanding mechanical and electrical system drawings.
• 5+ years of experience using computer tools to identify upcoming project opportunities, assess their suitability for self-installation based on available skill sets and project timelines.

WE VALUE

• Bachelor's degree in Engineering or a related field
• Must be physically able to traverse project construction sites, including stairs and ladders in order to inspect work and collaborate issue resolutions.
• Strong leadership and team management skills
• Strong technical knowledge and understanding of engineering principles
• Ability to effectively manage and prioritize multiple projects and tasks
• Experience in driving process improvements and implementing best practices
• Strong problem-solving and decision-making abilities
• Customer-focused mindset
• Ability to drive change and innovation
• Results-oriented approach
• Excellent problem-solving and decision-making abilities
• Strong business acumen

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here

THE BUSINESS UNIT

The Distribution Center of the future must be agile to adapt to changing customer preferences and deliver products at the speed customer's demand. Augment worker performance with the latest mobility, scan, print, and software products. Automate manual workflows with voice software, material handling solutions, and building and access controls. Activate operational visibility through advanced analytics and integrated software solutions to create the command center that optimizes your operations.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity : click here

Honeywell recently announced plans to sell its Intelligrated (IGS) business to American Industrial Partners ("AIP"). At this time, we anticipate that the deal will close in the second half of 2026, subject to customary closing conditions. We expect this role, dedicated to the IGS business, will be part of this future transaction when it closes.

Intelligrated is currently unable to consider applicants who would require current or future sponsorship for employment authorization for this position. Candidates must be authorized to legally work in the United States without current or future sponsorship requirements.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.