Management Analyst - CoC / HMIS

Follow Your Calling, Find Your Career!! Please apply by: Sunday, June 21st, 2026 Salary Range: $63,080.00 to $78,850.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Community Support Services (CSS) transforms lives and community by supporting veterans, ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County's Health and Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for the needs of special populations. Position Specific Information Grant funded position through March 31st, 2027, with possibility of renewal. This position is responsible for supporting the Homeless Management Information System (HMIS) implementation across the Charlotte-Mecklenburg Continuum of Care (CoC). It will work in collaboration with the HMIS Team, CoC leadership, Federal, State, and local funders, and other community partners to meet the reporting requirements of the Charlotte-Mecklenburg Continuum of Care (CoC) and provide ongoing data analysis and interpretation to evaluate system performance, drive system improvement, and inform strategic and tactical plans to end homelessness. Position located onsite at 3205 Freedom Drive, Charlotte, NC 28208.Standard work schedule is Monday - Friday, 8:00 am to 5:00 pm. Position Summary Performs research and analysis for an assigned County Department or Division. This position works independently and is responsible for managing projects, advising management on results and recommending necessary adjustments to department procedures. Essential Functions Conduct research and analysis and advises management of results Recommend necessary adjustments to contracts such as scope of work and funding allocations Work under the guidance of department management on strategic projects to include assisting in the establishment of goals and objectives Respond to requests from State, County, local municipality government, external partners or community stakeholders Manage various projects aligned with Strategic Business Plan goals Gather and organize information about the problem to be solved or the procedure to be improved Interview personnel and conducts on-site observations to determine the methods, equipment, and personnel that will be needed Analyze financial and other data; including, but not limited to, revenue, expenditure, and employment reports Develop solutions or alternative practices Recommend new systems, procedures, or organizational changes Make recommendations to management through presentations or written reports Confer with managers to ensure that the changes are successfully implemented and creating positive results Minimum Qualifications Experience: Minimum of two years' experience in a related field. Education: Bachelor's degree in Business Administration, Public Administration, Data Analytics, or a related field. Combination of relevant education and relevant experience accepted? Yes Licenses and Certifications: May require a valid North Carolina or South Carolina Driver's License May require County Driving Privileges Preferred Qualifications Master's degree in Business Administration, Public Administration, Data Analysis or a related field. Knowledge of and experience with HMIS (Bitfocus preferred) and interpreting data reports. Strong attention to detail, quality, and accuracy. Strong analytical and mathematical abilities. Able to work under minimal supervision. Compensation & Benefits In addition to a competitive salary, Mecklenburg County offers a generous benefits package which greatly increases your total compensation. Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge and pet insurance; dependent care, healthcare and commuter flexible spending accounts; health savings account; paid holiday, vacation and sick days; near site clinics for preventive care and illnesses; an employee assistance program including financial and legal counseling; access to Mecklenburg County fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement. Knowledge, Skills and Abilities Knowledge of Principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Business and management principles involved in strategic planning, project management, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems Skills Data management and data visualization Understanding written sentences and paragraphs in work related documents Talking to others to convey information effectively Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions Abilities Job / Organizational Fit: The extent to which activities and responsibilities available in the job are consistent with the activities and responsibilities that result in personal satisfaction; the degree to which the work itself is personally satisfying; the extent to which an organization's mode of operation and values are consistent with the type of environment that provides personal satisfaction. Technical / Professional Knowledge & Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently Building Strategic Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements or cultures Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate Computer Skills Advanced proficiency in various computer applications including Microsoft Office Suite Work Environment Works in an office setting with moderate noise Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.