Reg E Dispute Processor

divh2Ibc Bank Job Opportunity/h2pIBC Bank successes are the result of an aggressive and innovative attitude. The Banks We Do More philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBCs focus is to be customer centric and strive to provide excellent customer experience./ppJob Title: Reg E Processor/ppTime Type: Full time/ppThis is an in-office position./ppDepartment: 775 Fraud/ppJob Summary: Reg E Processor will be responsible for understanding Regulation E, managing general ledger (GL) accounts, and answering customer inquiries in a friendly and courteous manner./ppJob Description:/ppEssential Job Functions:/pulliServe as key liaison to Fraud/Reg E division for addressing specific functions related to debit card, ATM, ACH disputes and other Reg E disputes./liliDelivering exceptional service to our customers, resolving any issues/concerns, by swiftly answering customer inquiries in a friendly and courteous manner./liliProcess Debit Card, ATM, and ACH disputes following Reg E, NACHA, Visa and bank procedures./liliUnderstand core systems, applications and technical platforms/liliIdentifying recoverable transactions and initiating merchant chargebacks/representments./liliInvestigates claims to validate the authenticity of the request./liliMonitor and correct bot processes as utilized by the department to process debit card POS disputes/liliPreparing and ensuring customer notifications are sent within applicable regulatory requirements./liliValidate bill payments and respond or escalate to appropriate personnel/liliUnderstand, research, and clear exceptions on general ledgers and resolve exceptions/liliOther duties as required by the Fraud/Reg E Department./li/ulpSkills:/pulliStrong organization and time management, problem solving, troubleshooting, and communication skills required/liliComputer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)/liliGeneral banking industry business knowledge/experience with Reg E./liliProficient communication skills both verbally and in writing, this position requires communication to bank personnel and customers on a daily basis/liliGeneral knowledge of converting PDF documents/liliComfortable working in a paperless environment/liliGeneral knowledge of office equipment, such as printers, scanners, phones, etc./li/ulpEducation:/pulliHigh School Diploma/GED Equivalent/liliGeneral banking industry business knowledge/experience with Reg. E., National Automated Clearing House Association (NACHA) regulation for ACH processing of Disputes, Visa rules for processing debit card disputes and proficient in Microsoft Office Suite (Word, Excel, Project, PowerPoint)/liliAt least one year experience of the same or equivalent position/li/ul/div

IBC Bank