Consumer Client Service Manager

Work with the Banking Center Manager to implement and lead sales tactics and strategies for the banking center to drive sales productivity while growing market share for deposits and loans. Provide balanced feedback through ongoing informal and formal documented coaching sessions monthly as a part of the Sales Management Process. Utilize the kiosk to provide education and help new and existing customers enroll in electronic banking products and services as needed. Effectively utilize and mentor to the guided conversation to deepen client relationships and deliver the whole bank through cross selling and partner referrals to increase share of wallet. Be the first person to provide assistance on the teller line during peak times or when needed to help reduce wait times and fill service gaps. Manage all operational aspects of the banking center. Ensure successful results on the operational scorecard for the banking center. Monitor and assist with the resolution of deposit and loan exceptions in a timely fashion to ensure compliance and improve the customer experience. To be successful in this position, we require the following: High school diploma or equivalent (GED/HSE). Experience - Over one (1) year of sales, management, banking, or related experience. License - This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire. Other - Obtain Notary Public designation within six (6) months of employment. The following would be a plus: Demonstrated ability to sell and cross-sell bank products and services. Supervisory or lead experience in the banking industry. Demonstrated ability to manage sales team to achieve threshold activity levels and performance goals. First Merchants offers the following: Medical, Dental and Vision Insurance 401k Health Savings and Flexible Spending Accounts Vacation/Sick Time Paid Holidays Tuition Reimbursement Additional Benefits Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr