Field Engineer II - Data Center Services

Job Summary

The Field Engineer II - Data Center Services is responsible for providing onsite technical support, installation, maintenance, and troubleshooting of data center infrastructure and associated equipment. This role serves as a key technical resource for customers and internal stakeholders, ensuring data center systems operate efficiently, reliably, and in accordance with established service level agreements (SLAs). The Field Engineer II performs moderate to advanced technical tasks, supports critical infrastructure environments, and may provide guidance to junior technicians and engineers.

Key Responsibilities

• Install, configure, test, and support data center hardware including servers, storage systems, networking equipment, racks, and cabling infrastructure.
• Perform preventative maintenance and break-fix repairs on data center equipment and systems.
• Troubleshoot hardware, network connectivity, power, and environmental issues within customer facilities and data centers.
• Execute equipment deployments, decommissioning activities, hardware upgrades, and technology refresh projects.
• Respond to service requests, incidents, and escalations within established SLA requirements.
• Conduct site surveys and assessments to validate installation readiness and identify potential operational risks.
• Document service activities, technical findings, asset information, and customer interactions accurately within service management systems.
• Coordinate with customers, project managers, vendors, and cross-functional technical teams to resolve complex issues.
• Support data center power and cooling infrastructure by performing visual inspections and reporting operational concerns.
• Adhere to all safety, security, and compliance requirements while working in customer and data center environments.
• Participate in on-call rotations and provide after-hours support as required.
• Assist with mentoring and training junior field engineers and technicians.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent combination of education and experience.
• 3-5 years of experience supporting data center operations, field services, IT infrastructure, or related technical environments.
• Experience installing and troubleshooting servers, storage systems, network devices, and structured cabling.
• Working knowledge of Windows and Linux server environments.
• Understanding of TCP/IP networking fundamentals, switching, routing, and connectivity troubleshooting.
• Experience using ticketing and service management platforms.
• Strong analytical, problem-solving, and customer service skills.
• Ability to lift equipment up to 50 pounds and work in data center environments for extended periods.
• Valid driver's license and willingness to travel to customer sites as needed.

Preferred Qualifications

• Industry certifications such as:
  • CompTIA Server+
  • CompTIA Network+
  • Cisco CCNA
  • Microsoft Certifications
  • Certified Data Centre Professional (CDCP)
• Experience supporting enterprise or hyperscale data center environments.
• Knowledge of data center power distribution, UPS systems, and environmental monitoring.
• Familiarity with ITIL processes and best practices.
• Experience working in mission-critical or 24x7 operational environments.

Knowledge, Skills & Abilities

• Strong technical troubleshooting and diagnostic skills.
• Ability to interpret technical diagrams, rack elevations, and network documentation.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer-facing and relationship-building skills.
• Capability to work independently with minimal supervision.
• Attention to detail and commitment to operational excellence.

Working Conditions

• Regular travel to customer and data center locations.
• Work may occur in raised-floor, warehouse, and secure data center environments.
• Availability for scheduled maintenance windows, emergency response, and after-hours support.
• Ability to stand, bend, climb ladders, and move equipment throughout the workday.

Min

USD $27.00/Hr.

Max

USD $33.00/Hr.

Minimum Years of Experience

2-4

License Required

No

Minimum Education

High School

Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 9,400 employees at over 174 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.

Our commitment to our employees is reflected by our actions:

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

EEO & Affiant Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

View Your Equal Employment Opportunity rights under the law. "Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal"

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at View phone number on click.appcast.io or any IES office to request assistance.

IES Participates in E-Verify/IES participa en el programa E-Verify

E-Verify Information/ Información sobre E-Verify

English/Español

Right to Work/Ley de Derecho al Trabajo

English/Español

Workplace Type

Onsite