Refugee Program Administrator

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• 401(k) matching
• Company parties
• Competitive salary

Refugee Program Administrator Location: Nampa, Idaho
Position Type: Full-Time
Schedule: Monday–Friday, 9:00 AM–5:00 PM

Help Refugee Families Access Care, Resources, and Opportunity

One Love Agency is seeking a highly organized, compassionate, and detail-oriented Administrator to support our Refugee Program. This position plays a critical role in ensuring refugee clients receive timely access to services while supporting staff, interpreters, and community partners through effective coordination and communication.

The ideal candidate enjoys working with diverse populations, thrives in a fast-paced environment, and is passionate about helping individuals and families successfully navigate services and build stability in their new communities.

Why Join One Love Agency?

• Make a meaningful difference in the lives of refugee and immigrant families.
• Work alongside a diverse and mission-driven team.
• Support programs that promote independence, wellness, and community integration.
• Build relationships with clients, interpreters, and community partners.
• Opportunities for professional growth and leadership development.
• Be part of an organization focused on hope, collaboration, and individualized care.

Responsibilities

Program Coordination & Administrative Support

• Coordinate referrals, intakes, scheduling, and client communication.
• Assist with onboarding new clients into services.
• Maintain accurate client records and documentation within agency systems.
• Ensure required documents are collected, completed, and maintained according to agency and Medicaid requirements.
• Monitor and track authorization deadlines, treatment plans, assessments, and other required documentation.
• Support staff with administrative tasks, scheduling needs, and program coordination.
• Assist with data entry, reporting, and record management.

Interpreter & Client Coordination

• Coordinate interpreter scheduling for client appointments and services.
• Communicate with interpreters regarding assignments, scheduling changes, and client needs.
• Serve as a point of contact for refugee clients seeking information, appointments, or assistance.
• Help ensure services are delivered in a culturally responsive and client-centered manner.

Compliance & Quality Assurance

• Conduct routine audits of client documentation and records.
• Assist in maintaining compliance with Medicaid, agency, and regulatory requirements.
• Identify documentation gaps and communicate follow-up needs to staff.
• Support quality improvement initiatives and program reporting requirements.

Collaboration & Communication

• Work closely with case managers, CBRS staff, therapists, interpreters, and leadership.
• Maintain positive relationships with community partners and referral sources.
• Participate in team meetings and contribute to program development and improvement efforts.

Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred.
• Previous administrative experience required.
• Experience working in healthcare, behavioral health, social services, or community-based programs preferred.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Excellent communication and interpersonal skills.
• Comfortable working with individuals from diverse cultural and linguistic backgrounds.
• Experience with Electronic Health Records (EHR) and Microsoft Office programs preferred.
• Ability to provide your own iPad or laptop for charting.
• Ability to maintain confidentiality and professionalism in all interactions.

Preferred Qualifications

• Experience working with refugee, immigrant, or multicultural populations.
• Experience coordinating interpreters or multilingual services.
• Knowledge of Medicaid documentation requirements.
• Experience with scheduling, authorizations, compliance monitoring, or quality assurance processes.
• Bilingual or multilingual abilities are a plus.

Compensation

• Competitive pay based on experience and qualifications.
• Full-time position with opportunities for growth and advancement.
• Supportive team environment focused on making a lasting impact in the community.

Apply Today

If you are passionate about supporting refugee families, building community connections, and helping programs run efficiently and effectively, we encourage you to apply.

Please submit your resume and a cover letter highlighting your relevant experience and interest in this role.

We look forward to learning more about you and discussing how you can contribute to the mission of One Love Agency.

Only selected candidates will be contacted for the next steps in the hiring process.