Front Desk - Fairfield Inn Richmond Chester

Front Desk

As a Front Desk, you will play a vital role in our hotel's operations, ensuring that every guest enjoys a seamless and satisfying experience from check-in to check-out. Your attention to detail and commitment to accuracy will help us maintain our high standards of service and financial integrity.

Location: Fairfield by Marriott, Chester, VA Address: 12400 Redwater Creek Rd, Chester, VA 23831

Candidate Profile

Experience:

• High school diploma or equivalent required; college degree preferred.
• Previous hotel Front Desk experience and familiarity with the Marriott brand are preferred.
• An accounting background is advantageous but not mandatory.
• Experience with Marriott PMS is preferred.

Key Responsibilities

• Balance and audit room revenue, including room and tax charges, cashier's reports, and guest accounts, as well as food, beverage, and telephone revenue. Assist in preparing daily revenue reports.
• Complete and transmit daily management and accounting reports, ensuring accurate tracking of hotel revenues and expenses, including customer tracking and market segmentation reports.
• Welcome guests during their arrival and departure, providing outstanding service to enhance their experience.
• Manage the registration process by inputting and retrieving information accurately, confirming guest details such as occupancy and room rates.
• Maintain confidentiality regarding all guest and hotel information.
• Exhibit meticulous attention to detail to ensure the security of guest room access.
• Handle guest requests, inquiries, and complaints efficiently, ensuring timely follow-up to maintain high guest satisfaction. Negotiate compromises in accordance with the "Make it Right" guidelines when necessary.
• Process cash and credit card transactions accurately, managing guest accounts upon checkout.
• Stay informed about all hotel features/services, room types, rates, layouts, special packages, and promotions.
• Follow safety policies and procedures, ensuring the well-being of team members during each shift and reporting any accidents or injuries promptly.
• Maintain a clean and organized work area, free from debris or obstacles that could hinder job performance.
• Perform other related duties as assigned.

Qualifications

• Proficient in accessing and accurately inputting information using a moderately complex computer system.
• Experience handling cash and credit transactions.
• General knowledge of local attractions and transportation options.
• Ensure efficient guest registration, checkout, and telephone service, adhering to brand standards.
• Capable of effectively interacting with both internal and external customers with tact and diplomacy to resolve conflicts.
• Ability to observe and respond to signs of emergency situations.
• Strong ability to build and maintain effective working relationships with associates and guests.
• Excellent command of the English language, both written and verbal.
• Strong multitasking and prioritization skills with a focus on customer service.
• Regular attendance and availability to work flexible schedules, including weekdays, evenings, weekends, and holidays, are essential.
• High standards of personal appearance and grooming; uniform and nametag must be worn at all times.

Physical Demands

• This position requires standing for a significant portion of the time, with some lifting as needed.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules, including holidays and weekends, and must attend all scheduled training sessions and meetings.

Join Our Team! If you are detail-oriented, enjoy working in a dynamic environment, and are committed to providing exceptional guest service, we invite you to apply for the Night Auditor position. Be a key player in a team that values excellence, hospitality, and professional growth!