Travel Counselor

Travel Consultant

Location: Remote Contract: 3-Month Contract Pay Rate: CAD $32/hr

French required, Sabre, corporate experience, Tico certified required – Supporting our French team.

What You'll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Deep understanding and experience in using GDS system, Sabre.
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

• Bilingual in French and English. Reading/writing/speaking - Must
• 3 - 5 years of corporate travel experience.
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise Sabre - Must
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback