Client Services Rep/Office Services

The Customer Care Representative handles inbound call volume from our customers and business partners to assist with claim status and claim process, explanation of their policy/contract, and service inquiries. Representatives work closely with our callers to address questions and provide policy related information through building a professional rapport to address all levels of a customer’s inquiry. Answers inbound calls providing customer service to Policyholders, Employees, Brokers, and Claimants

• Resolves a wide variety of questions and inquiries for our customers
• Assumes ownership and timeliness in supporting our customers and business partners on claim status, report requests, or policy/contract information
• Performs multiple tasks and navigates through multiple systems simultaneously to service the customers and troubleshoot their questions and issues
• Follows up on customer inquiries when needed
• Maintains established levels of productivity and quality standards within a fast-paced environment
• Handles call volume and assigned service tickets/inquiries during assigned timeframes
• Has developed broad specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
• Completes work with a limited degree of supervision
• Identifies key issues and patterns from partial/conflicting data
• Problems typically are not routine and require analysis to understand
• or equivalent experience gained from any combination of formal education, on-the-job training, and/or work and life experience*
• High School Diploma, or equivalent, required. 1-3 years of call center experience or equivalent customer service experience required
• Ability to work any shift during hours of operations, 8:00 am – 7:00 pm EST, Monday – Friday required
• Excellent problem-solving skills to handle customer problems in a timely and professional manner required
• Financial Services or Insurance industry experienced preferred
• Ability to quickly build a rapport with a customer, display empathy, and provide a high level of quality service to customers
• Working knowledge in Microsoft Office Applications

Ability to Travel: None Continuous”: typically performed for the majority of an employee’s shift Sitting for prolonged periods of time, frequently standing, walking distances up to one mile, bending, crouching, kneeling, reaching, occasionally lifting 25lbs, extensive typing, picking up and holding small objecting and otherwise using primarily the fingers rather than the entire hand. Employee is required to have visual acuity sufficient to perform activities such as preparing and analyzing data and figures; viewing a computer terminal and extensive reading. Employee is required to have hearing sufficient to understand verbal instruction and answer telephones. Reliance Standard Life Insurance will provide qualified employees with a reasonable accommodation in accordance with applicable law. The expected hiring range for this position is $18.00 hourly. Work location may be flexible if approved by the Company. And we can’t do this without our most important asset—you. That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing. An annual performance bonus for all team members Generous 401(k) company match that is immediately vested A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account Multiple options for dental and vision coverage Company provided Life & Disability Insurance to ensure financial protection when you need it most Hybrid work arrangements for eligible roles Tuition Reimbursement and Continuing Professional Education Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service. Volunteer days, community partnerships, and Employee Assistance Program We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. LI-Remote #LI-MR1