Customer Service Coordinator

Customer Service Warehouse & Logistics Temporary On-Site Posted 1 month, 2 weeks ago $19.00/hour W2 Job Description Client Services Coordinator Location: Buena Park Schedule: 8:00 AM - 4:30 PM Pay Rate: $19.25 Overview The Client Services Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and Saddle Creek, assists client on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, clients and the public. Responsibilities: Communicates with the customer verbally and in writing with a professional and positive attitude. Support client relationship by becoming an extension of our client's business Build strong rapport with partners with managing relationships, setting expectations and status communication Assist clients with questions, offer solutions, researches issues and provides status updates Enter, review, coordinate and track progress in all client requested enhancements and issues tracking Proactively identify process improvements that enhance the Client experience and streamlines operations Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc. Participates and presents on client meetings as needed. Communicates client requested projects with the operation (Kitting, Receiving, etc.) Coordinates and provides professional communication with clients, client's retailers, and SCLS vendors; Supports parcel requests and issues from carrier or client and escalates as needed. Oversees CRM and dispatches tickets appropriately Supports new client implementations/enhancements as needed. Ability to navigate warehouse systems as needed for client requests Associates' Degree preferred High School Diploma or GED required. Must have at least six (6) months of experience in a customer service role. Experience with working with a warehouse management systems (WMS) is preferred. Client Services Coordinator (cont.) Knowledge, Skills and Abilities Excellent communication both verbally and in writing, especially through e-mail and over the phone Strong interpersonal skills Comfortable presenting in front of others Good problem solving and prioritizing skills Ability to effectively manage and resolve conflict Attention to detail to prepare and maintain accurate records and reports Ability to follow both written and verbal instructions Technology savvy Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred Comfortable working in both office and warehouse environment with wide temperature ranges Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization. About Midway Staffing Midway Staffing is a dynamic and rapidly growing enterprise dedicated to connecting top talent with leading organizations. Specializing in innovative staffing solutions, we are committed to delivering exceptional service to both clients and candidates. With a strong presence spanning multiple locations nationwide and recognition on the prestigious Inc. 5000 list of Fastest-Growing Private Companies in America from 2019 to 2025, Midway Staffing exemplifies excellence and growth. We are equally dedicated to fostering internal development and supporting career advancement opportunities for our team members. Midway Staffing is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status. We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at View email address on click.appcast.io Include the nature of your request and your contact information, and we will be happy to assist you. Job Summary CATEGORY Warehouse & Logistics LOCATION Buena Park, California PAY RATE $19.00/hour EMPLOYMENT TYPE Temporary W2 POSTED June 4, 2026