Heating Service Supervisor -- Lead the Team. Solve the Tough Calls.

Job Description

Job Description

You know how to troubleshoot a heating system. You can walk into a difficult service call, ask the right questions, and work toward a solution. Can you also teach that approach, keep a team organized, and make sure the customer and office know what’s happening?

We're looking for a hands-on Heating Service Supervisor who takes pride in solving problems and helping others become better technicians.

This role combines technical fieldwork with daily team leadership. You’ll support mechanics and helpers, guide complex repairs, and keep service calls moving from the first complaint through final resolution.

The Work You’ll Own

• Solve the challenging calls. Diagnose heating issues, support technicians in the field, and identify the cause of recurring problems.
• Lead daily service work. Coordinate with dispatch, prioritize urgent calls, and match assignments to technician capabilities.
• Develop your team. Provide practical coaching on troubleshooting, workmanship, safe practices, and customer service.
• Stand behind the repair. Verify proper operation, review completed work, and follow through on unresolved issues.
• Keep people informed. Give customers, dispatch, and management clear updates on findings, repair needs, and timelines.
• Set the standard. Hold the team accountable for preparedness, punctuality, documentation, and professional conduct.

What You Bring

• Strong hands-on experience in heating service, diagnostics, and repair , including steam and hot-water systems.
• Working knowledge of boilers, circulating pumps, zone valves, thermostats, heating controls, and related components.
• Ability to read wiring diagrams and technical manuals and use diagnostic equipment effectively.
• Experience leading technicians, coordinating service calls, and making sound decisions under pressure.
• A systematic troubleshooting approach—you test, identify the cause, and verify the repair.
• Clear communication and the ability to explain technical issues to customers and coworkers.
• Reliable attendance, strong follow-through, and ownership of your work.
• A valid driver’s license and ability to meet company driving requirements.
• Availability for extended hours and emergency service coverage as required.

What Success Looks Like

Customers understand what’s happening. Technicians know their next steps. Repairs address the underlying problem. Open issues receive follow-up. The office has the information it needs.

Ready to Lead?

The right candidate will have the technical experience, great leadership, and pride in getting the job done right.

\nCompany Description

We are a well-established and rapidly growing licensed plumbing and heating company.

Company Description

We are a well-established and rapidly growing licensed plumbing and heating company.