Spa Reception Lead

Job Description

Job Description

Full-Time | Luxury Spa Environment | Benefits Included

We are seeking an exceptional Spa Reception Lead to elevate and lead our Spa Reception operations within a luxury, guest-centered spa environment. This is a leadership role for someone who understands that the reception experience sets the tone for the entire guest journey.

The Spa Reception Lead is responsible for ensuring seamless front desk operations, upholding the highest hospitality standards, supporting training and onboarding, and serving as a key partner in delivering an elevated, thoughtful, and consistent guest experience.

This role is ideal for a hospitality professional who leads with confidence, precision, warmth, and integrity.

Key Responsibilities

• Lead the spa reception team to ensure consistent alignment with luxury hospitality standards

• Serve as the front desk point of leadership, modeling professionalism, composure, and elevated guest care

• Support onboarding, training, and ongoing development of reception team members

• Ensure accuracy and excellence in scheduling, guest check-in and check-out, payments, memberships, and guest records

• Support membership education and sales through service-driven, consultative conversations

• Assist leadership with implementing new systems, processes, and special projects

• Anticipate guest needs, proactively resolve concerns, and elevate the overall guest experience

• Maintain calm, organized operations during high-volume or high-touch service periods

• Act as a liaison between service providers, reception, and leadership to ensure smooth daily flow

What We’re Looking For

• Previous experience in spa reception, luxury hospitality, or guest services (spa experience strongly preferred)

• High personal standards for professionalism, hospitality, and attention to detail

• Strong understanding of memberships, retail or service-based sales, and guest retention
  
  
• Confident communicator with the ability to lead both guests and team members

• Exceptionally reliable, organized, and detail-oriented

• Comfortable working evenings and weekends as part of a full-time schedule

• Tech-comfortable and able to learn scheduling, POS, and CRM systems quickly

• A calm, solutions-oriented presence who thrives in a leadership role

Compensation:
Based on experience and alignment, with bonus opportunities for achieving goals and supporting membership sales.

• Full-time position
  
  
• Health insurance benefits included

• Complementary Massage and Facials 

• Opportunity to grow within a values-driven, high-standard spa organization

Who You Are

You believe hospitality is an art. You understand that details matter — tone of voice, body language, follow-through, and consistency. You take pride in leadership, enjoy supporting others, and are deeply aligned with delivering an exceptional guest experience every single day.

You are not looking for “just a front desk job.” You are looking for a role where your standards, leadership, and professionalism are valued — and where the guest experience truly matters.

How to Apply

Qualified candidates are encouraged to apply with a resume and brief introduction. We are intentionally seeking the right fit and value professionalism, reliability, and a genuine passion for hospitality.