Asset Protection Associate

The Asset Protection Associate supports a safe, welcoming shopping and working environment by combining attentive customer service with a professional, highly visible presence, supporting Dierbergs' Grow Every Day purpose and commitment to Better Execution. This role partners closely with Loss Prevention and Store Management to identify concerns, deter theft and disruptive behavior, respond to known issues, and help de-escalate situations in accordance with company policies and applicable laws. The ideal candidate is calm, observant, approachable, and committed to protecting customers, associates, merchandise, and company assets. How You'll Make an Impact Delivering Customer Service & Visible Presence Deliver courteous, respectful customer service by greeting customers, offering assistance, answering questions, and helping maintain a positive store experience Maintain a professional and visible presence throughout assigned areas to promote customer service, safety, deter theft, and discourage disruptive or unsafe behavior Observing, Responding & De-escalating Observe store activity and recognize behaviors or conditions that may present a safety, security, or asset-protection concern Partner with the Loss Prevention Monitoring Station and Store Management to communicate known issues, coordinate appropriate responses, and support consistent execution of store and company procedures Use calm, respectful, and non-confrontational communication to help de-escalate tense situations and reduce risk to customers and associates Respond promptly to calls for assistance involving customer concerns, disturbances, suspicious activity, safety hazards, or other incidents Support theft-deterrence efforts through attentive observation, customer engagement, and adherence to approved Loss Prevention practices Act as a liaison between Loss Prevention and Law Enforcement Documenting & Maintaining Compliance Document incidents accurately, objectively, and promptly, including relevant observations, actions taken, and notifications made Protect confidential and sensitive information and exercise sound judgment in all interactions Participate in training and remain current on safety, security, de-escalation, and Loss Prevention procedures Supporting Safety & Emergency Response Assist with emergency procedures, evacuations, severe-weather response, and coordination with emergency services when directed Help maintain clear entrances, exits, aisles, and work areas by identifying and reporting hazards or unsafe conditions About You Must be at least 18 years of age and have dependable means of transportation Must be able to pass a background check and secure proper Security Licensing (Dierbergs will pay for licensing) High school diploma or equivalent required Minimum of one year of customer service experience required; additional experience in retail, safety, security, or loss prevention preferred Proven situational awareness and a naturally observant approach, with sound judgment and attention to detail to recognize and report unusual activity or safety concerns Professional, approachable demeanor with strong interpersonal and verbal communication skills, including the ability to remain composed and respectful under pressure Ability to follow established policies, maintain confidentiality, and work effectively with store leaders and Loss Prevention partners Availability to work a flexible retail schedule, to include evenings, weekends, and holidays Physical Requirements Regular standing and walking throughout the store Frequent interaction with customers and associates Ability to respond promptly to changing conditions May involve working near entrances, sales floors, parking areas, and other store locations in varying levels of activity Why Dierbergs is right for you... Health and retirement benefits including medical, dental, short-term and long-term disability, 401(k) with company match, FSA, and life insurance Hybrid work schedule and flexibility Weekly pay Paid time off provided, including sick days Employee Assistance Program for you and your family to assist in many of life's challenges, from short-term counseling, legal questions to financial guidance Associate-only savings, free products, bonus points, sweepstakes and more - being a part of our team has its perks with Dierbergs Rewards Wellness initiatives and volunteer opportunities to keep you healthy, engaged and involved Rewards, recognition and appreciation programs and events to spotlight you AND your exceptional talents Opportunity to Grow Every Day by building knowledge, supporting growth and creating connections - Let's GROW! Career advancement and growth opportunities through GROWU, our Learning & Development program for current and future Leaders This job description is representative only and is not all inclusive of the responsibilities that the Associate may be required to perform. #J-18808-Ljbffr Dierbergs Markets, Inc.