Coordinator, Business Operations

Job Description

Job Description

About Us

The National Alliance for Care at Home (Alliance) is the leading authority in transforming care in the home. As a national trade association, we represent providers of home care, home health, hospice, palliative care, and other services delivered where people want them most—at home. We are an inclusive thought leader, advocate, educator, and convener, serving as a unified voice for providers and the individuals they care for across all stages of life.

Position Overview

The Business Operations Coordinator supports the effective execution of cross-functional operational initiatives across Membership, Technology, Facilities, Member Programs, General Operations, and Marketing and Communications. This role coordinates workflows, tracks deliverables, supports process improvements, prepares operational materials, and helps ensure departments have the information, tools, and follow-through needed to meet organizational priorities. The ideal candidate is highly organized, technologically proficient, solutions-oriented, and able to manage multiple priorities in a fast-paced, collaborative environment.

Primary Responsibilities

Although other duties may be assigned, the Business Operations Coordinator’s duties include the following. 

Cross-Functional Operations Coordination

• Coordinate operational projects, workflows, and deliverables that support organizational priorities across Membership, Technology, Facilities, Member Programs, General Operations, and Marketing and Communications.
• Develop and organize meeting materials, project summaries, process documents, presentations, and follow-up action items.
• Coordinate meetings, timelines, project milestones, and follow-up activities for cross-functional operational initiatives.
• Prepare clear internal communications, status updates, workflow summaries, and operational briefings to support cross-functional alignment.
• Create, maintain, and refine operational tools and materials using Microsoft Excel, Word, Visio, and PowerPoint, including tracking spreadsheets, formatted documents, process maps, dashboards, and presentations.

Office Coordination & Operational Support

• Provide office coordination support, including visitor coordination, front desk coverage, mail distribution, deliveries, and related operational needs as required to support business operations. This role is responsible for front desk coverage 3 days a week in office.
• Support a professional and responsive office environment for visitors, staff, vendors, and cross-functional partners.
• Coordinate incoming mail, deliveries, and office materials to ensure timely routing and follow-through.
• Support the accurate capture, routing, and documentation of materials requiring entry into internal systems.
• Coordinate office logistics and operational requests in partnership with Facilities and appropriate department contacts.

Facilities, Vendor & Departmental Coordination

• Serve as the point of contact for shredding services and coordinate related pickups.
• Serve as the primary liaison with building management staff on office-related needs.
• Coordinate meeting logistics, meals, vendor scheduling, and facilities-related support for cross-functional initiatives and operational activities as needed.

People, Training & Process Support

• Prepare and organize onboarding materials, process documents, and operational resources for new employees and internal stakeholders.
• Coordinate interview logistics, training sessions, and related follow-up activities in partnership with Human Resources and department leaders.
• Support process documentation, training coordination, and communication of operational updates that improve consistency and cross-department collaboration.

Required Qualifications

• BA/BS or relevant experience and high school diploma.
• 1-3 years of prior operations coordination, project coordination, business support, or cross-functional office experience preferred.
• Strong written and verbal communication skills.
• Professional, polished demeanor with a positive, service-oriented attitude
• Highly organized with strong attention to detail and ability to manage multiple priorities.
• Intermediate to advanced proficiency in Microsoft Excel, Word, Visio, and PowerPoint, including spreadsheet tracking, data organization, document formatting, process mapping, presentation development, and preparation of operational materials.
• Ability to handle sensitive and confidential information with discretion.
• Reliable, punctual, and comfortable working in-person at the front desk at least three days a week, subject to change based on the needs of the business.

Key Competencies

• Excellent written and verbal communication skills, with a strong ability to craft professional emails, and stakeholder-facing correspondence.
• Customer service mindset and an ability to build and maintain positive relationships.
• Strong organizational and project management skills; Highly organized and detail-oriented, with the ability to juggle multiple priorities and deadlines.
• Demonstrated ability to track deliverables, logistics, and support contract fulfillment across events and campaigns.
• Ability to identify issues or discrepancies, follow established procedures for resolution, and escalate complex problems to a supervisor when necessary.
• Ability to complete assigned tasks with minimal supervision and work effectively as part of a team.

• Must be reliable and trustworthy.

• Ability to work from the assigned office three (3) days a week on a regular basis, and/or as requested by the VP Operations, Director of Human Resources, or Chief Operating Officer.

This position is based in our Alexandria VA, office and we prefer candidates who currently reside in the Washington, DC metro area (DMV), or who are willing to relocate. The role is currently a hybrid telework arrangement with three (3) days a week in the Alexandria, VA office and may be subject to change with the needs of the organization. 

Compensation & Benefits

This position is classified as a full-time, non-exempt position with a starting hourly rate of $24.04 - $28.85/hour to commensurate with related experience. The Alliance offers an excellent benefits package, which includes medical, dental and vision coverage, life insurance, short-and long-term disability plans, retirement, tuition reimbursement, generous leave and more! 

To Apply

Applications will be considered on a rolling basis until the position is filled; however, preference will be given to applications received by the close of business on November 6, 2026. Only those selected for an interview will be contacted. No telephone inquiries, please. 

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  

EEOC

The Alliance is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or accommodation due to a disability, please reach out to the Alliance HR team.