Product Support Engineer

Product Support Engineer - Ames, IA

Level: Entry/Mid Level - depending on candidates experience

Company Description:

At Sabanto, we are delivering farming services that will change the agricultural world. Our team is building a fleet of autonomous agricultural equipment, to enable faster, cheaper, and more efficient farming around the clock, anywhere in the world. We are looking for new team members to deliver the future of agriculture.

Position Scope Description

• Provide technical support to Sabanto customers and dealers to enhance:

  • Their user experience and improve their product knowledge

  • Their effectiveness and efficiency of repair and maintenance

  • The quality of their autonomous system operations. 

• Monitor, analyze, and report the need to improve product quality and maintain customer satisfaction.

Responsibilities:

• Provide technical support to Sabanto customers, dealers, and company field sales/service colleagues via phone, on-line systems and messages, and on-site visits. Attempt to resolve concerns during the first contact. Report on recommendations and actions.
• As necessary, collect and analyze parts and components from the field to research the root cause of failures. Report on the results. Develop, propose, and implement field service solutions as applicable. Coordinate activities with our operations and field sales/service colleagues as required.
• Inform dealers, field teams, and customers about service concerns and/or solutions via service bulletins, email, phone, text, and other digital channels.
• Provide training to customers, dealers, co-workers, and other company staff on products, new features, and Sabanto systems.
• Support Sabanto's sales organization at both internal and external company events, addressing product complaints and field product questions.
• Through self-training, continually increase product knowledge using technical service reports, service/sales bulletins, call records, field testing opportunities and other available resources. Actively participate in available technical training.
• Monitor and research product developments in the market and report as appropriate.
• Develop training and informational content for Sabanto's Online Knowledgebase.
• Conduct other activities related to this position as assigned by Sabanto's leadership team.

Qualifications:

• Bachelor's degree in Ag Systems Technology, Ag or Mechanical Engineering.
• In lieu of a degree at least 3 years of experience in a service related role required
• Be able to analyze information to create and communicate repair solutions
• Must be comfortable demonstrating and explaining new technology to others.
• Excellent analytical and decision making skills.
• Strong organizational skills with attention to detail.
• Ability to work in a fast paced, high-pressure environment.
• Willingness and ability to install an autonomy kit onto a vehicle. 
• Capability to learn and understand electrical and communication systems.
• Experience operating agricultural equipment and precision agriculture technology.

Physical Requirements:

• Must be physically able to perform any repair on any Sabanto equipment.
• Must be physically able and licensed to operate cars and light trucks on public roadways in the U.S. 
• Must be physically able to conduct independent travel to any domestic and international location.
• Travel 25%, primarily domestic and occasionally international.

Position Location:

• This position is located in Ames, IA.
• Full-time remote working is not available for this position.

Additional Information:

At Sabanto, you will be working with a small team of world class engineers and agricultural professionals. You will evolve in a fast-paced environment, with a ton of guidance and freedom to evolve precision-ag technology.

We provide competitive salaries, medical, dental, vision, life benefits, and a 401K program.

We value diversity of culture and background for the benefit of our employees, our products, and our community. Sabanto is proud to be an equal opportunity workplace. This position is open to applicants who are legally authorized to work in the United States. We are not able to sponsor work visas at this time.