Senior Manager Claims Risk Transformation

At TAL, we’re empowered to experiment, innovate, and create better products and services. Backed by Daiichi Life, one of the world’s largest insurers, we deliver financial security to millions of Australians through our care and expertise. Bring your curious mind and ambition to shape our industry and help us become the progressive, digitally enabled, leading insurer we aim to be.

At TAL, we’re reimagining how we deliver better outcomes for our customers and partners through meaningful transformation. As Senior Manager, Claims Risk Transformation, you’ll play a pivotal role in helping our most significant change initiatives succeed safely and sustainably. Working at the intersection of risk and transformation, you’ll provide trusted guidance that enables confident decision-making, ensuring innovation and progress are supported by strong risk management practices that protect our business, customers and communities.

In this role you will:

• Partner with transformation leaders to embed risk-informed decision-making across major change programs.


• Guide the safe and sustainable delivery of transformation initiatives through proactive risk management.


• Shape effective controls for new processes, technologies, operating models and AI-enabled solutions.


• Lead AI risk governance to support responsible innovation aligned with regulatory and risk appetite requirements.


• Provide clear risk insights and assurance that enable confident leadership and governance decisions.


• Influence stakeholders across the business to balance delivery outcomes with strong risk discipline.


• Bring experience in operational risk management, ideally within financial services, insurance or another regulated environment.


• Partner effectively with diverse stakeholders, building trusted relationships and influencing outcomes across business, risk and technology teams.


• Apply sound risk judgement to support complex transformation and change initiatives in a practical, solutions-focused way.


• Communicate complex concepts clearly, translating risk and technical information into meaningful insights for different audiences.


• Demonstrate curiosity about emerging technologies, including AI, and a willingness to continuously learn and adapt.


• Thrive in a fast-paced environment, balancing strong risk discipline with agility, collaboration and commercial pragmatism.

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 


• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change 


• Reconciliation Advocates – Read our [Innovate Reconciliation Action Plan](


• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. 


• Need adjustments during the recruitment process? Let our team know by getting in touch with us [here](mailto:View email address on decentrajobs.com)—we’re here to support you.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.