Customer Service Representative

Job Description

Job Description

We are looking for a detail-oriented Customer Service Representative to join a Contract assignment in Shakopee, Minnesota. In this role, you will support the customer service function by entering orders accurately, monitoring order progress, and helping ensure a smooth fulfillment experience for customers. This opportunity is ideal for someone who enjoys fast-paced administrative work, communicates effectively with internal and external stakeholders, and takes pride in maintaining accurate records.

Responsibilities:
• Process customer purchase orders promptly and accurately while ensuring all required details are captured in the system.
• Review incoming order information, organize source documents, and confirm data is complete before entry.
• Maintain customer and account records by updating databases with new information and revisions as needed.
• Check entered information for discrepancies, resolve data issues, and correct errors to support accurate order handling.
• Coordinate with internal teams to address order-related questions, remove obstacles, and keep fulfillment moving forward.
• Follow established operating procedures and service standards while escalating concerns that may affect order completion.
• Monitor orders through the fulfillment lifecycle and communicate relevant updates when necessary.
• Identify recurring process issues and share practical recommendations to improve efficiency and accuracy.

• High school diploma or equivalent required.

• Previous data entry, order processing, customer service, or related office experience preferred.

• SAP software experience preferred.

• Ability to manage multiple tasks effectively and adjust quickly to changing priorities.

• Strong accuracy and speed when handling high volumes of data and transactional information.

• Clear verbal and written communication skills with a detail-focused, customer-focused approach.

• Positive, cooperative mindset and the ability to work productively within a team environment.

• Comfortable working in a fast-paced setting with deadlines and shifting demands.

• Ability to remain flexible, organized, and attentive to detail throughout the workday.