Operations Manager

Job Description

Driven is a membership-based transportation service that helps members move through their lives with greater confidence and less to manage. Our Operations Manager leads the Dispatch team around the clock—keeping every reservation on track, every driver supported, and every member confident that the details are handled.

Core Responsibilities

■      Team leadership. Lead, coach, and develop a team of dispatchers; set clear expectations, provide regular feedback, and hold the team to Driven’s service standards.

■      Shift management. Build and manage the dispatch schedule to ensure 24-hour coverage; work floating shifts—including evenings, overnights, weekends, and holidays—to support the team and fill gaps as needed.

■      Active dispatching. Work the board alongside the team every shift.

■     Take, modify, and manage reservations; provide member quotes.

■     Assign and monitor professional drivers and affiliates to ensure every reservation is fulfilled according to company policies and procedures.

■      Training. Onboard and train new and existing dispatch team members on systems, policies, and procedures.

■      Data integrity. Ensure all reservations and data entered are complete, accurate, and finalized in the operating system.

■      Problem resolution. Identify problems in delivery processes and resolve them quickly; propose process changes that drive efficiency.

■      Performance and goals. Keep the team aligned with company goals, including margin, usage, and member churn.

■      Professional standards. Communicate brand virtues with staff, management, members, and maintain professional, ethical, and company standards at all times.

■     Other duties as assigned.

What We Are Looking For

■     Relevant experience in hospitality, concierge services, private clubs, travel coordination, executive support, or another relationship-based service environment.

■     Experience in operations, dispatch, customer service, and/or management roles, including experience leading a team.

■     Strong leadership and interpersonal skills, including conflict resolution and the ability to connect easily with all types of people.

■     Excellent organization and attention to detail, with demonstrated skill in database management and record keeping.

■     Ability to multitask, prioritize, and meet tight deadlines in a fast-paced environment.

■     Strong problem-solving and decision-making skills, with the ability to think strategically and align processes to company objectives.

■     Strong oral and written communication skills.

■     Comfort working across multiple computer systems and applications; proficiency in MS Office.

■     A high level of confidentiality and a calm, professional approach under pressure.

■     Flexibility to work floating shifts in a 24-hour operation, including evenings, overnights, weekends, and holidays.

The Ideal Candidate

You’re a hands-on leader who is as comfortable working the dispatch board as you are coaching the people beside you. You stay calm and organized when things get busy at any hour, keep your team accountable, and understand that great transportation service depends on communication, accuracy, and follow-through.

Salary Requirements

$60,000 - $70,000 with up to 25% of salary in Incentive/Bonus opportunity