Lead Service Technician

Lead Service Technician

As a successful Lead Service Technician, you will provide excellent customer service, time-management and troubleshooting skills. You have plenty of field experience at homes, apartments and businesses, can plan and prepare daily and weekly schedules, and are able to make changes as necessary. A top-level Lead Service Technician efficiently manages all aspects of service callouts day-to-day and week-to-week including team members and resources, providing high-quality service and maintenance for any job size...and ultimately making each customer smile.

Responsibilities

• Plan with technicians and respond to customer callouts and field dispatches
• Meet with the client (property supervisor or home owner) to greet them, explain the services you and your team will provide.
• Ensure the client signs the Terms and Conditions before work begins.
• Complete the job according to HomesSmiles|ATL standards.
• Conduct routine equipment servicing out in the field.
• Inspect, maintain, troubleshoot service van and all equipment - gas-powered generator, vacuum, pressure washer, hose-reels, etc.
• Install, test and provide training for new equipment - owned or rented.
• Maintain supply stock in the company vehicle.
• Complete job reports tablet and phone software.
• Communicate regularly with team about progress, opportunities, ideas or issues on a daily basis.
• Attend regularly meetings for updates, training, team-building on a weekly basis.

Qualifications

• High school diploma or GED.
• Proven work experience as a Field Service Technician operating vehicle and equipment.
• Ability to drive across metro-Atlanta and work according to client needs.
• Excellent time management and people skills.
• Mechanical and electrical skills.
• Ability to problem-solve.
• Good communication, training and leadership skills.
• Physically fit and able to work with heavy equipment.

Compensation: $20.00 - $25.00 per hour

Join our HomeSmiles Team and help keep families safe.

HomeSmiles is a single solution to all of our client's property maintenance needs, including dryer vent cleaning, window washing, gutter cleaning, pressure washing, and so much more!