Digital Experience Engineer - 407209

Job Description

Client Overview

A forward-thinking technology organization focused on delivering seamless digital experiences is seeking a Digital Experience Engineer to join its team. The company prioritizes innovation and operational excellence to support a diverse user base and is known for fostering a collaborative and growth-oriented work environment.\n
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Salary/Hourly Rate

$38/hr\n
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Position Overview

The Digital Experience Engineer will provide advanced technical support and endpoint management to ensure a reliable, secure, and user-friendly environment. This role involves troubleshooting complex issues, managing device configurations, and collaborating with IT teams to implement scalable solutions. The position requires strong problem-solving skills and a customer-focused approach to support national staff users effectively.\n
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Responsibilities Of The Digital Experience Engineer

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• Serve as the first line of response for technical end-user support for all national staff users.
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• Investigate and resolve complex endpoint issues escalated by the Service Desk, providing immediate break-fix remedies and addressing root causes.
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• Manage and troubleshoot on-premise and remote end-user requests in an Active Directory and hybrid Exchange/Office 365 environment.
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• Create positive customer support experiences by communicating progress and resolving or escalating issues professionally and timely.
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• Support device configuration, enrollment, compliance, patching, and application deployments through endpoint management platforms.
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• Write or improve PowerShell scripts and other automation for endpoint administration and remediation.
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• Travel as required to provide technical support to outside offices and at meetings and conferences.

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Required Experience/Skills For The Digital Experience Engineer

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• Advanced knowledge of supporting and troubleshooting Windows 11 and macOS in an enterprise environment.
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• Experience with endpoint or device-management technologies such as Microsoft Intune, Jamf, NinjaOne, SCCM/MECM, or similar platforms.
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• Working knowledge of Microsoft Entra ID, Active Directory, Microsoft 365, and modern identity concepts.
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• Experience troubleshooting hardware, operating systems, applications, authentication, and endpoint connectivity issues.
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• Familiarity with PowerShell or another scripting/automation language.
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• Understanding of endpoint security concepts including patching, encryption, EDR, device compliance, and vulnerability remediation.
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• Strong troubleshooting and root-cause analysis skills with the ability to recognize patterns across recurring technical issues.
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• Ability to document technical processes clearly and collaborate effectively with Service Desk, Engineering, Security, and other IT teams.

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Preferred Experience/Skills For The Digital Experience Engineer

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• 5 to 7 years of experience in a large enterprise or corporate environment.
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• Experience packaging and deploying enterprise applications.
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• Experience developing PowerShell automation or endpoint remediation scripts.
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• Familiarity with ITIL or IT service-management practices.
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• Experience with ITSM, MDM, and RMM platforms such as ServiceNow, Zendesk, NinjaOne, Intune, or comparable technologies.

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Education Requirements

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• Bachelor’s degree in Information Technology, Computer Science, or a related field.
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• Equivalent work experience will be considered.

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Benefits

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• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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