Revenue Cycle Trainer and Auditor (5032)

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Description

The Revenue Cycle Trainer/Auditor performs training and development activities for newly hired and seasoned colleagues in various departments within SIU. These activities can include but are not limited to administering evaluating developing and implementing in-person and virtual classes workshops or programs as well as training documents and other physical or electronic resources. Subject matter to be trained can include but is not limited to processes workflows ERM system insurance websites and department specific protocol. The incumbent in this position will utilize a high level of in-depth applications knowledge to provide training for each departments needs.

*This position is ON SITE only*

Examples of Duties

Training and Feedback 95%

• Conduct classroom virtual and/or one-on-one based trainings on the use of SIU HealthCares systems and departmental processes and procedures.
• Demonstrate knowledge and experience with SIU-HC supported applications including but not limited to: Athena IDX (CB) TouchWorks Epic reporting and tracking tools (for example Microsoft Excel or Smartsheets) Microsoft office applications such as Word and PowerPoint for training materials.

• Provide on-site guidance and assistance to end users as necessary.

• Ensures consistent implementation and adherence to standardized Revenue Cycle policies procedures workflows and operational expectations.
• Develops implements and maintains standardized operational procedures reference materials and workflows.
• Evaluates existing processes and identifies opportunities to improve efficiency reduce unnecessary work eliminate duplication and enhance patient and staff experiences.

• Work directly with all SIU HealthCare Revenue Cycle staff to provide mentoring education and training on protocols within the patient care and Revenue Cycle setting.
• Perform needs assessments and monitor compliance to ensure transfer of learning.

• Participates in committees leadership meetings workgroups and special projects as assigned.
• Participates in recruitment interviewing selection hiring orientation and retention of assigned personnel.
• As needed act as a back up to Revenue cycle teams including but not limited to: insurance follow-up customer service pre-arrival and Revenue Cycle staff onsite in each department/clinic space.
• Promotes a positive respectful accountable and collaborative work environment.
• Demonstrates leadership by example including professionalism responsiveness adaptability effective communication and support of organizational decisions.
• Supports organizational change initiatives and ensures employees understand and implement approved operational changes.
• Attend supplemental trainings and classes to further grow the knowledge and skills needed for the position.
• Escalates significant operational personnel or patient service concerns through appropriate leadership channels.

Additional duties and responsibilities as assigned 5%

Qualifications

MINIMUM QUALIFICATIONS:

1. High school graduation or equivalent
2. Any combination totaling one (1) year from the following categories:
   1. Progressively more responsible work experience in a training or leadership capacity
   2. College course work which included Management Finance Business or a closely related discipline as measured by the following conversion table or its proportional equivalent:
      1. 60 semester hours or Associates Degree equals one (1) year
      2. Two (2) years of experience in the patient revenue cycle including but not limited to: patient registration eligibility verification scheduling referrals and authorizations claims billing insurance follow up (government and non-government) denial management coding cash management payment posting customer service and collections.
3. Two (2) years of work experience with programs such as Athena IDX or Centricty Business (CB)

(Note: experience in #2-4 above can run concurrently)

Supplemental Information

If you require assistance please contact the Office of Human Resources at or call Monday through Friday 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education patient care research and service to the community.

The SIU School of Medicine Annual Security Report is available online at report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield IL. This report is published in compliance with Federal Law titled the
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act.

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race color religion sex national origin age disabilitysexual orientationprotected veteran status or marital status in accordance with local state and federal law.

Pre-employment background screenings required.

Required Experience:

IC