Assistant Manager, Security, Prospect Park Zoo

Prospect Park Zoo Security And Admissions Manager

WCS stands for wildlife and wild places. As the world's premier wildlife conservation organization, WCS has a long track record of achieving innovative, impactful results at scale. We run field programs spanning 60 countries and the entire ocean. We build on a unique foundation: Our reach is global; we discover through best-in-class science; we protect through work on the ground with local and indigenous people; we inspire through our world-class zoos, aquarium, and education programs; and we leverage our resources through partnerships and powerful policy influence. Our more than 4,000 diverse, passionately committed team members in New York City and around the world work collectively to achieve our conservation mission.

Principal Responsibilities

1. Manage day to day activities of the Security and Admissions Department. Collaborate with other departments to facilitate positive guest experiences.

2. Supervise Security Officers (Assistant Maintainers) and Admissions Department (Ticket Agents and Seasonal Ticket Aides) to ensure that employees are performing all duties according to departmental standards and in a satisfactory manner.

3. Provide consistently excellent customer service to zoo guests and fellow employees. Create a safe and welcoming environment for all zoo guests. Build a strong customer focused culture within the department.

4. Visit all areas of the facility daily to ensure safety of guests and employees.

5. Monitor all alarm (e.g. fire, intrusion, life support) and video systems.

6. Ensure that all department systems as assigned by Manager (e.g. alarm, video systems, lock/key/gate cards, change machines, coin counters, drop safes, etc.) are operating in a serviceable state. Manage relationship with systems vendor(s), and arrange repairs, as needed.

7. Conduct roll calls and make changes and adjustments to reflect the daily needs of the Department/Facility in the absence of the Manager or when assigned.

8. Coordinate Security and Admissions staffing and activities at zoo special events/rental events as assigned.

9. Work various shifts as assigned to maximize direct contact with department staff on all shifts.

10. Maintain schedules for Department staff to ensure proper coverage.

11. Assist zoo guests with first aid, lost & found, reuniting lost children with parents/guardians, and other security/safety needs. Secure and safeguard all lost/found property and properly document both acquisitions and dispositions in appropriate log book.

12. Complete required daily opening and closing tasks in accordance with established zoo operating procedures (e.g. cash management, stock and service animal feeders, overnight security reports, queuing/signage, Admissions revenue reports).

13. Implement and monitor safety and security plans to protect guests and staff working or attending special/rental events scheduled outside normal operating hours as assigned.

14. Serve on the Emergency Response Team.

15. Assist in monitoring PPZ service area parking and service gate to ensure adequate parking for approved staff and vendors.

16. Provide assistance to Manager to safeguard and maintain zoo firearms.

17. Monitor and maintain inventory of supplies and equipment including portable radios, emergency equipment, first aid supplies, etc. Advise Manager when supplies are needed.

18. Understand and implement emergency plans as indicated in the emergency manual. Ensure that all security officers are trained and understand their responsibilities during an emergency.

19. Maintain FDNY Certificates of Fitness as assigned (e.g. F07 Fire and Emergency Drill Conductor and S95 Supervision of Fire Alarm Systems) to fulfill job functions.

20. Assist in planning and executing emergency drills.

21. Manage the operation of animal feed machines, including, coin collection, restocking animal feed, and coordination with the Animal Department for acquiring animal feed. Coordinate repair and maintenance of machines.

22. Support cash management activities within the zoo. Conduct money transfers in cooperation with WCS Treasury Department and armored car representatives. Manage cash collection and delivery at all cashier locations within the zoo. Proof the Admissions safe to the designated amount and ensure sufficient amounts of coin and small bills are on site by utilizing cash exchange.

23. Monitor and report daily Admissions overages and shortages to WCS Treasury/Accounting.

24. Maintain training and knowledge in the use and management of the zoo's POS Admissions software.

25. Complete required reports as assigned by Manager (e.g. daily attendance reports, accident investigation reports, daily facility reports).

26. Assist manager with employee recruitment, training, and performance management.

27. Represent WCS in a professional manner, establish and maintain positive, effective working relationships with employees, colleagues, City and other government agencies, outside contractors, and the general public.

28. Actively support, advance, and uphold the Society's policies regarding Equal Employment Opportunity and Diversity, Equity, and Inclusion.

29. Complete other duties as assigned by Manager.